Greg Dages Email & Phone Number

Irvine, Ca, Us

2015/2018 Trainer of the Year• Gather business requirements and configure customer environments to client’s needs.• Facilitate classroom based and remote training (webinar / GoToMeeting) on GPS FleetManagement software.• Generate and maintain training curriculum and training aids.• Test system functionality and document issues.• Collaborate with other internal teams to address customer concerns and find resolutions.• Proficient in Microsoft Office Suite, SharePoint, Camtasia Studio, and SnagIt• Proficient in GoToMeetings, GoToWebinars, and familiarity with Captivate

London, Gb

Held positions of Technical Support Representative > Project Manager > Technical Project Manager• Proficient with the Learning Management Systems of Blackboard, E-college, New Design, Moodle, Angel, WebCT, and Desire to Learn • Initiated changes on the process for publishing web portals for customers and created training program specifically for the Project Managers. Reduced production from hours to minutes • Researched new, streamlined process to allow our clients to market their books through Amazon as an e-book • Established successful link-backs to the Pearson server for courses and e-books used by one of our largest clients • Successfully completed several custom media projects on time and within budget utilizing a variety of media technologies • Wrote technical HTML code used in cloud based applications • Provided expert technical support to students and educators solving technical problems through an organized communication system

• Increased sales skills and customer knowledge in a highly competitive insurance marketplace

Landover, Maryland, Us

• Media Sales Rep of the Year in 2004 and 2005, providing excellent customer service and support. • Sold audio and video products to customer base of over 500 public libraries in a multi-state territory

Basking Ridge, Nj, Us

Consistently promoted throughout tenure from Switching Engineer > Functional Expert > Systems Support Specialist > Section Manager > Staff Manager• Built an intranet database used to publish productivity and cost results for senior managers; database was built using SQL and PL/SQL in Oracle 7 on a Unix 7.5 platform; received performance award for this project• Created training materials for deployment of a new system to over 600 engineers in a 10 state area; awarded the highest accolades by top management• Received Excellence and Peer Recognition Award for excellence in CSM• Section Manager for 7 people functioning in a systems support role that operated out of 3 different Regional offices • Eliminated duplication of responsibilities of engineers and their work orders for efficiency in work order production• Re-aligned server support personnel creating greater efficiency and eliminating unnecessary staff, saving $60K annually• Implemented new system which resulted in more accurate records of tracking equipment locations • Provided solutions to problems for over 100 engineering users on both a mainframe budgeting applications and a Unix based provisioning tool • Tested a redesigned software application with research from users in 7 different States correcting problems and providing revised software code• Conducted numerous training sessions for company engineers on a new system using remote conferencing software, cutting costs nearly 50% over the traditional training methods; these sessions and the training process were adopted corporate wide• Lead Engineer in replacing outdated equipment with a new digital switching equipment generating higher revenues and greater reliability

Performed time studies in manufacturing environment. Time studies were used to improve processes, change plant layout, and re-allocate resources.

Masters, Business Administration

Bachelors Of Science, Industrial Engineering