Gregory Day Email & Phone Number

Warren, Michigan, United States

Provides system technical analyst support for members, successfully assists members in implementing new products and system developments, and ensures business needs are met while offering the highest quality of customer service, adhering to defined policies and procedures, and members' confidentiality and respect. Coaches, trains, and guides new hires in the company. Recommends and makes critical decisions on system needs, after assessing the issues. Defines and processes the proper documentation after a ticket is resolved. Acts as a liaison between members and various departments and builds tech stations to onboard new employees, mentors, trains, shadows peers, and offers empathy, kindness, and compassion to all members.

Detroit Metropolitan Area

Scheduled, and completed high call volumes daily, advanced proficiency in key business applications, and solved unexpected problems that arose in a timely and accurate manner, helped members through the closing process using a combination of wisdom, time management, open communication, proper judgment, and wisdom to gain solutions, metrics, and adherence met and exceeded every quarter. Read, analyzed, interpreted, and enforced government regulations, ability to draft and publish business reports and members’ closing documents, and conduct Zoom calls with team members and department heads. Remained open-minded, personable, and approachable amid conflicts.

Detroit Metropolitan Area

Supported logistics and supply chain for all pharmaceutical needs, greeted every patient with kindness, offered empathy and compassion as each patient waited for their medication orders to be filled, adhered to HIPAA laws, empowered each patient to value their well-being, administered testing for each patient, closely regulated, updated and enhanced the organization’s healthcare system to ensure patients receive the best care available, protected the patients while in the office, supervised the office supplies and pharmacy’s inventory, restocked nurses station, acted as a liaison between the patients, doctors, and nurses, protected the integrity of the pharmacy network and claims.

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications Cyber Security

Activities and Societies: Wrestling, Band and Coaching.

Associate Of Arts - Aa, Advertising, 3.9