Greg Bravo Email & Phone Number

Central Luzon, Philippines

Newark, California, Us

Belmont, Ca, Us

Pittsford (Rochester), Ny, Us

• Country Lead of Sutherland’s Campus Recruitment Team, College Connect Program and the Sutherland School of Excellence (NH and FH Training)• Responsible for the attraction, preparation, recruitment and delivery of Campus talent for Sutherland in the Philippines.• Awarded and Recognized by IBPAP as Best Practice for Country Side Talent Development program• Awarded and Recognized by DepEd Region V as Best Industry Partner for the integration of the Sutherland curriculum Sr. High Schools in the Bicol Region • Successfully partnered with 200+ academe, government, and, industry association partners across the Philippines.o Improved the output of the Campus Recruitment channel from less than 2% to 10% in the first year of handling the program and further improved the output to 15% in the 2nd year of handling the programo Integration of industry-specific curriculum with partner colleges and universities allowed for 54% – 80% end-to-end pass rate in the recruitment process.o Contributed to the talent development and direct employment of graduates + labor cost savings of the company through implementation of the academe internship programo Zero CPH for over 1500+ recruited talent through the Near Hire Academy channel implemented with LGU partners and Training Centers• Improved the College Connect program offerings making it the best in the industry

Leads the largest site of Sutherland Global Services in terms of training and is responsible for delivering foundations training to over 5,000 FTE's within the site. Works hand-in-hand with the Regional Training Director and is a key player in the expansion of the entire Philippines Northern Region of Sutherland.Country Lead of Sutherland's College Connect/IBPM (International Business Process Management) program that partners with learning institutions from the academe, government and other industry associations that provides the needed training alignment to Sutherland (Near Hire Program).Re-engineered the Positive Deviants' Behavior Extraction Process that has been proven to improve incumbent consultants' performance on any target metric by an average of 12.33 percentage points. Process has been implemented across the board for all PH sites.Manages the seasonal trainer requirement (Project Based) of all the Sutherland sites in the PH.Responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes communications, culture, soft skills and industry specific training, up (refresher) training, and coaching skills for near hires, new hires, incumbent employees and supervisors. Manager is continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives.Focused on building a culture of coaching, personnel development programs and succession planning of the training department; leading to a stronger team performance and ensuring continued and sustainable team function regardless of organizational changes or change management.

Manages the Communications and Technical Foundations Training Team and is part of the Management Committee involved in the strategic directional planning of the call center site.Manages the ramp requirements of the site with expertise in both seasonal and steady state programs. Clark site FTE peaked at 4,500+ (all regular programs) handling classes from as few as 3 to as many as 33 with a trainee HC per class of 10 – 33 at any given month.Implemented improvements in training curriculum design & implementation, and the consultant upstream process that turned around the Throughput performance of the site from 56.6% in June 2013 to 97.6% in March 2014. Throughput target of 90% achieved in December 2013 amidst the largest ramp requirements in the history of the site where a total of 5,194 trainee HC was processed from July 2013 – May 2014.Responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes communications, culture, soft skills and industry specific training, up (refresher) training, and coaching skills for near hires, new hires, incumbent employees and supervisors. Manager is continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives.Focused on building a culture of coaching, personnel development programs and succession planning of the training department; leading to a stronger team performance and ensuring continued and sustainable team function regardless of organizational changes or change management.

Manages the Training Team and is part of the Management Committee involved in the strategic directional planning of the call center site.Responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. Manager is continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives.Focused on building a culture of coaching, personnel development programs and succession planning of the training department; leading to a stronger team performance and ensuring continued and sustainable team function regardless of organizational changes or change management.

Newark, California, Us

Manages the Training Team and is part of the Management Committee involved in the strategic directional planning of the call center site.Responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. Manager is continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives.Designed a near hire curriculum which addressed the challenge of shortage of qualified talent by bridging the identified skills gaps. Maintained an average of 80% success rate in the program.Achieved and maintained an average of 90% success rate in the site's New Hire Program for all accounts.Achieved agent steady state performance within 30 days of nesting by creating a structured nesting curriculum based on a blended learning process.Spearheaded process design, implementation and improvement initiatives and instrumental in acquiring and maintaining the site's ISO certification for 7 years.Focused on building a culture of coaching, personnel development programs and succession planning of the training department; leading to a stronger team performance and ensuring continued and sustainable team function regardless of organizational changes or change management.Has received several awards and recognition for my contribution to the organization such as the highly coveted President's Club award, Annual Top Performer award, etc.

Newark, California, Us

Newark, California, Us

Newark, California, Us

Newark, California, Us

• Responsible for process improvement initiatives, peer development, training module development, client-specific projects and administrative tasks.

Newark, California, Us

• Facilitates training sessions for new hires and incumbent agents.• Conducts Training Needs Analysis for module development.• Revises and creates training modules based on TNA conducted.

Newark, California, Us

• Provides first-level technical support to customers through voice, chat and email channels.• Ensures excellent customer service experience for every customer contact.

• Assists customers with their online travel itinerary.• Ensures total customer satisfaction with every customer contact.

• Daily responsibilities include data encoding, schedule planning and clerical/secretarial activities.• Communicates with clients and relays information to management.

Tesol Certification, English

Computer Systems Design And Programming, Computer Programming

High School, Industrial Electricity