Senior Product Manager focused on Service Providers and the Core Platform, teaming with customer, engineering and marketing teams to build and support world-class network observability products.* Capture, qualify, define, build and evolve product requirements to satisfy current user base, expand to new use cases, and support Design and Engineering teams who build them* Roadmap and orchestrate the development of new features, support delivery and lifecycle, internal/external evangelism* Evangelize, train, document for use cases, market segments, and point features as well as product roadmap, strategy, and vision

Provide product management support for Platform Engineering/Architecture organization• Analyze and document strategic opportunities • Design roadmap for product and feature releases• Document product requirement for existing and future features• Create pricing models to support new products and features under consideration

Managed interconnection product lines and product managers via collaboration with development, marketing, and sales teams to ensure the effective delivery and promotion of product features and services to customers.• Developed and executed the overall product strategy and vision for the global Equinix Internet Exchange product, aligned with company goals and objectives• Created, pitched, and tracked business cases to increase the geographic footprint of the product by 100%• Managed the product feature backlog using Agile methodologies, JIRA, and Aha, and collaborated with cross-functional teams to prioritize features and define requirements, resulting in the successful launch of two key features, increasing user engagement by 62%• Drove an effort to streamline the ordering and fulfillment process, and launched a new self-service ordering portal and automated service provisioning, resulting in a 70% reduction in the cycle time for targeted products• Engaged in continuous discovery with customers to inform feature development prioritization

Managed an existing portfolio of global interconnection products, including the global Internet Exchange and internet access services for data center customers• Developed product enhancements to meet the customer demand, including a next-gen interconnection offering that increased product utilization by 75% within two years.• Created and led an upstream access cost reduction project resulting in 20% reduction in global access operating costs• Developed and implemented methods of competitive analysis to gauge marketplace opportunities and risks, leading to successful market expansions, growing the customer base by 25%• Active customer engagement at industry conferences and other events

Managed a team of experienced network engineers in designing, deploying, and maintaining all internal and external networks and network services, in North America and Europe. • Managed the installation, maintenance, and support of all new and existing network hardware, and interconnection in North America, with a 100% successful completion rate on planned service-impacting network activities• Established, evaluated, and refined operating procedures and policies to maintain and increase quality of work and network uptime, attaining 99.999% uptime every year.• Resolved and managed technical issues, conducting root cause investigations, participating in customer follow up discussions, and implementing remedial measures, resulting in a 25% increase in customer satisfaction • Managed team of 10+ network engineers across North America with an emphasis in managing through change; coached and mentored staff, provided career development planning and opportunities. • Maintained annual capital and operating expense budgeting, negotiating for and procuring hardware, support and services, including a deal for an additional 35% discount in operating costs with key vendor

Managed a team of experienced network engineers in designing, deploying, and maintaining all internal and external networks and network services, in North America and Europe. • Managed the installation, maintenance, and support of all new and existing network hardware, and interconnection in North America, with a 100% successful completion rate on planned service-impacting network activities• Established, evaluated, and refined operating procedures and policies to maintain and increase quality of work and network uptime, attaining 99.999% uptime every year.• Resolved and managed technical issues, conducting root cause investigations, participating in customer follow up discussions, and implementing remedial measures, resulting in a 25% increase in customer satisfaction • Managed team of 10+ network engineers across North America with an emphasis in managing through change; coached and mentored staff, provided career development planning and opportunities. • Maintained annual capital and operating expense budgeting, negotiating for and procuring hardware, support and services, including a deal for an additional 35% discount in operating costs with key vendor

Installed, configured, and maintained networking equipment and services to support the customer-serving network-centric products and the enterprise WAN & LAN environments, including the Equinix Internet Exchange and optical transport platforms. • Participated in 24x7 on-call support rotation to support network and customer issues. Identified operational issues and implement design alterations to address these issues• Documented and tracked technical issues, communicated business implications cross-functionally to non-technical audiences. Perform detailed, post event analysis of unusual events, and direct needed remediation actions, resulting in 20% decrease in customer escalations• Provide project management to the technical team to coordinate complicated network platform and service deployments.

Installed, configured, and maintained networking equipment and services to support the customer-serving network-centric products and the enterprise WAN & LAN environments, including the Equinix Internet Exchange and optical transport platforms. • Participated in 24x7 on-call support rotation to support network and customer issues. Identified operational issues and implement design alterations to address these issues• Documented and tracked technical issues, communicated business implications cross-functionally to non-technical audiences. Perform detailed, post event analysis of unusual events, and direct needed remediation actions, resulting in 20% decrease in customer escalations• Provide project management to the technical team to coordinate complicated network platform and service deployments.

Responsible for promoting, supporting and continuously improving the North American Network Operator Group (NANOG). Board members are responsible for the selection of all committees including, but not limited to, the Program Committee and Communications Committee, and for ensuring the NANOG organization remains open, relevant, useful, and financially sound.

Recruit, evaluate, and select presentations, panelists, and tutorials for the NANOG conferences; create and maintain conference program; facilitate and lead conference while in-session; represent Program Committee to the Board of Directors.

Recruit, evaluate, and select presentations, panelists, and tutorials for the NANOG conferences; create and maintain conference program; facilitate and lead conference while in-session; represent Program Committee to the Board of Directors.

Installed, maintained, and supported IP networks a 24x7 global online collaboration service, including datacenter and on-prem facilities.

Developed network hardware solutions for near-future deployment, including participation in beta test programs.

Installed and maintained network hardware to support dialup and broadband ISP operations.