WHAT I DO: I help businesses create cultures where employees can be more knowledgeable, consistent, and efficient. I do that by leading ScreenSteps, a software and consulting firm focused on helping organizations be more productive by relying less on tribal knowledge and memorization.Employees in the businesses we work with onboard faster, make fewer mistakes, can work independently, and have more confidence.Supervisors in the organizations we work with experience less stress and are able to drive more value for their organization.HOW DO WE SOLVE THIS PROBLEM: I help businesses adopt and implement the Find & Follow framework for employee performance and training.What is that? In Find & Follow employees are taught to find and follow digital guides to answer questions, complete tasks, make decisions, and solve problems.They stop relying on their memory or tribal knowledge and start working confidently, consistently, and efficiently.WHOM DO I WORK WITH: At ScreenSteps we typically work with Operations Directors, IT Directors, Customer Service Managers, Call Center Directors, L&D leaders, and Change Management professionals. We work with organizations in the healthcare, finance, hospitality, and education industries, or with organizations that are making large technology changes (rolling out new CRMs, finance applications, ERPs, etc.).We specialize in work environments that deal with complexity and change.🤷‍♂️ WHY DOES THIS MATTER?When businesses stop relying on tribal knowledge and memorization they offer better customer service, are more compliant, and experience less turnover due to employee stress.WHY IS WHAT WE DO DIFFERENT?In a world where everyone is trying to find better ways to teach information through video, interactivity, micro-learning, etc., we are trying to remove the NEED to learn so much information.We help our customers put systems in place that allow employees to find and follow digital guides instead of trying to cram more information into their already overloaded minds.📈 WHAT ARE SOME OF THE RESULTS WE HAVE HELPED OUR CUSTOMERS ACHIEVE?• Reduced new hire ramp-up time from 60 days down to 6• Reduced new hire attrition from 82% to 17%• Reduce Time to Compliance after a process change from 2 weeks to < 1 hour• Improve service levels from 30% to 70% in 1 month READY TO TALK?If you need to increase compliance in your organization and help your employees learn at the speed of change, connect with me here on LinkedIn, and let's start a conversation.