Greg Donovan Email & Phone Number

Kirkland, WA, US

Morrisville, North Carolina, US

• Assisted the CEO in managing their largest customers in a period of rapid growth for the company allowing the CEO to focus on new business development. In addition, I worked with Proton service delivery team to ideate.
• Created and delivered Quarterly Business Reviews with actionable deliverables to generate new revenue, specific to each customer
• Recommending solutions to clients that match their business goals and objectives.
• Ensure that each client’s technology is aligned with their corporate goals and objectives.
• Establish for each customer an overall long-term IT strategy.

• Acquired and operated West Ninth Vintage, a direct-to-consumer lighting business based in Conshohocken, PA. Managed and led all aspects of strategic and daily operations to drive growth and revenue. Sold exclusively.
• Transformed small hands-on driven company into profitable, freestanding operation that required minimal daily guidance by introducing processes, overhauling fabrication methods, and addressing staffing issues.
• Shifted from bespoke production to ‘batch’ assembly of products by teams assigned to specific product lines- Allowed the fabricator to develop more familiarity with the product line and become more proficient at the.
• Operational efficiencies produced these results:- Decreased defective return rate from greater than 5% to less than.2%, - Reduced labor component of top selling products by more than 60% while maintaining quality..
• Responsible for leading and delivering all customer facing activities including customer service, marketing and commercial sales
• Managed marketplace advertising and promotions on Amazon, Wayfair, Etsy, Houzz, Google and Facebook

San Jose, California, US

• CA's Service Provider Center of Excellence was a collection of individuals who brought a rich blend of IT Service Provider domain experience, strategic business consulting skills, technical and sales/marketing.
• Developed Managed Service Offerings that enable CA customers to deliver new services to market faster, driving more revenue
• Delivered hundreds of workshops face to face, remote or virtual
• Enabled CA’s enterprise customers to extend their reach within the market to garner a larger share
• Influenced internal product managers on how CA software was being used with an emphasis on usability
• Ideated new use cases for CA software that enabled new markets to be reached

Exton, PA, US

Led the transition team which ensured that all Alpheon customers were provided uninterrupted service post-acquisition and that all Alpheon employees were aligned with their new divisions within mindSHIFT.

Morrisville, NC, US

• As a founder of Alpheon Corporation, I was responsible for all services delivered to our customers. From our founding in 2002 with a predictive time/materials model, ultimately evolving to a Service Level Agreement.
• Built and led the technical delivery teams (Customer Support, Engineering and Network Operations) to deliver our services to more than 5,000 end-users across the continental United States. Including a variety of.
• Architected all customer solutions to fulfill the current and future needs of our customers
• Defined and managed numerous Key Performance Indicators specific to customer needs including Service Level Agreements and reporting
• Developed and implemented a Managed Service Provider (MSP) specific knowledge management system to drive process and performance of our solutions to achieve greater overall customer satisfaction
• Provided virtual CIO capabilities to our customers to align their IT infrastructure with their needs including Electronic Medical Records (EMR) HIPAA operational compliance and contract negotiation.

Morrisville, NC, US

• Worked as an adjunct member of our largest client’s management team to align Alpheon services with the specific client’s business needs. Assisted clients with the selection and implementation of line of business.
• Negotiated 3rd party vendor contracts to align with customers’ needs
• Managed 3rd party implementation projects – EMR, ERP
• Created customer specific IT policy and standards
• Oversaw a team of Alpheon Account Managers who provided similar functions to smaller clients

Morrisville, NC, US

• Chief Technology OfficerConceptualized, founded, and initially delivered all services of technology company that initially used a predictive time/materials model and evolved into a Service Level Agreement (SLA)-driven.
• Developed and implemented MSP-specific knowledge management system that automated operational agreements, SLAs, KPIs and processes, which simplified and streamlined solution delivery to achieve greater overall customer.
• Architected Remote Monitoring platforms (Network Management Appliances) to allow for single point of management for customer-premise equipment
• Consolidated end-point and edge security to provide seamless management and implementations
• Developed a standard desktop configuration (hardware and software) to reduce trouble ticket resolution time
• Worked with Helpdesk team members to streamline ticket creation, update, and closure process to reduce customer interaction while increasing

• During this time I was an independent consultant responsible for large scale Microsoft infrastructures with an emphasis on Exchange and Active Directory implementations. From 1998 to 2000, I managed several Year 2000.
• Achieved numerous technical certifications including o Microsoft Certified Systems Engineer - Windows Server, Exchange Server o Cisco Certified Network Professional - Routing and Switching o Citrix Certified.