Greg Donovan Email & Phone Number

Houston, Tx, Us

Us

Head of international moving operations and customer experience teams. Oversight of International P&L. Leading development and growth of freight forwarding division and related account services. Directs sales & marketing effort to all international moving client groups, and responsible for working partnerships with domestic and overseas service network.Managing progression into U.S. DOD and DOS markets .

Stafford, Virginia, Us

Responsible for the overall management and performance of Hilldrup’s international division, including international forwarding, client relationships, operations and move management staff at the corporate office and all off-site locations. Ensured consistent performance, assisted with strategic planning and goal setting, and maintaining internal processes to ensure accountability and quality. Managed a team of 30 professionals, including Stafford, VA headquarters, and the Hilldrup International Fenton, MO office.

Evansville, Indiana, Us

Developed a business case for Atlas World Group companies through B2B marketing of international support programs focused on household goods move management, analytics reporting, global relocation services, and specialized transportation services.Supported corporate HR and their global mobility teams by ensuring proactive and highly efficient international moving & relocation services for the assignee population worldwide.Created solutions which were in sync with client objectives, goals and budget; thereby influencing team buying and establishing service partnerships.Uncoupled complex relocation challenges while minimizing need for exception approvals. Documented cost avoidance actions and their impact on the moving and relocation spend.

Wanchai, Hk

Led effort toward achieving P&L goals for $17 million annual revenue operation. Guided all moving services, storage, records management and contract logistics services, as well as U.S. interstate linehaul planning. Oversaw finance, operations, customer service, sales & warehouse. Directed successful service delivery for Crown Houston’s largest domestic moving client through explosive 2015 growth of 260%, resulting in a $1.2 million increase in revenue. Protecting quality service levels of same major account led to victory of a 2015 Q3 RFP renewal, and a three-year contract extension.Exceeded 2015 profit/loss goal by $130,000 despite severe oil/gas client downturn.Managed the closing of Crown Dallas office & warehouse and the successful transition of $3 million revenue to the Houston office with only one addition to staff.Directed service partner relationships in the seven state Midwest region for all moving services requests designated as out of area for Crown Relocations Texas. Negotiated service agreements with all contract labor crews in Houston and Dallas.Accountable for branch total quality scores in all product segments.

Oakbrook Terrace, Illinois, Us

Strategic role as primary business and relationship owner for international moving program management for key global accounts. Assigned to manage, retain and grow account portfolio, totaling more than $15 million annual spend, through tactical leadership within SIRVA and in all client meetings. Built and presented periodic performance service reviews featuring consolidated reporting on moving services activity. Maintained compliance of contractual key performance indicators and oversaw cost containment actions.Delivered major client implementations through meeting chronological completion targets. Assured proper oversight by SIRVA tri-regional service delivery teams of; client relocation policies, household good rate matrices, statement of work procedures, periodic reporting and invoicing requirements.Oversaw quality component achieved by SIRVA tri-regional move management centers, and the SIRVA global supply chain, including domestic and overseas agent partners and 3rd party providers.Performed ongoing best practices audit for volume clients, improving cost efficiencies and move management processes. As appropriate, submitted root cause analysis and established corrective action measures taken toward specific service issues.

Jacksonville, Fl, Us

Led direct sales efforts for the 11 Western states. On boarded new corporate accounts and then maintained client relationships to maximize opportunities for additional lines of revenue. Grew new client base in Western region to $2.0 million annual revenue in moving & relocation services by year five.Built relationship with Fortune 200 chemical company from prospect stage to secondary provider, to securing a multi-year contract for full outsource of international relocation services, with $1 million annual revenue. Won multi-year outsource agreement over larger competitors, with a data services firm that expanded overseas, and sought expertise, with high touch. Extended the engagement to four years and due to the strength of relationship, received full payment for services during clients pre-packaged bankruptcy and re-structure. Developed global imaging & advertising firm from conference hall prospect to contract for global relocation program management with $300,000 annual revenue.

A key person hire to this international forwarding company. One of four principles responsible for accelerated revenue growth from $2 million to over $12 million in five years. Built and staffed a domestic move management service which grew to 300 + shipments annually within 18 months. Accountable for customer experience, retention and growth. Developed move management and forwarding relationships with third party relocation clients ReloAction, Coldwell Banker and Ryder Move Management.Directed all marketing efforts including client proposals, sales literature and advertising, and participation in regional and national ERC and SHRM conferences. Provided sales management for branch offices in Chicago, Houston and Boston , including joint calls and contract negotiation.

Fenton, Mo, Us

As Regional Manager, Southern California, was responsible for all product segments in Mayflower's largest revenue territory in the U.S. Implemented sales plan through direct and joint sales with agents and senior management. Provided corporate account management for key clients such as Rockwell International, McDonnell Douglas, Hughes Aircraft. General Dynamics and Northrup Avionics. Conducted agent sales training, participated in all new agent recruitment efforts and performed annual Circle of Excellence quality audit of agents throughout the region.