Project manager for strategic customer programs.

Lead cost estimator for new RF connector and cable assembly designs.Extensive background in compiling cost reports for major military programs which support management decision making for projected profit margins and proposal pricing.Specialize in reviewing customer drawings and bill of materials for the purpose of identifying cost drivers including exotic materials, special processes and testing requirements.Strong knowledge of materials, plating, machining, assembly and testing processes.Manage key customer projects by creating milestone reports which track and ensure special projects are completed on schedule.

Coordinating both internal and external projects.Frequent travel to customer site to coordinate support and foster communications.Acting as the primary point of contact for customers.Role included capturing, managing and driving issues to resolution.Providing support for customer related technical issues, configuration and training.Manage resources necessary to support customer's project requirements and schedules.Maintain good customer relations to improve customer retention.Primary point of contact for presales and rollout related technical issues. Provide phone, email and onsite support diagnosing problems and managing the resolution of hardware and software issues experienced by customers.Provide recommendations on the proper hardware configurations based on the customer’s specific project requirements. Perform onsite product demonstrations and training.Maintain issue tracking database that tracks customer issues, new product feature requests and engineering tasks.Assist in setting priorities, tracking and reporting solutions to customer issues.Managed the beta testing programs for two new tablet computers released in 2010.Develop prototype solutions for customer demonstrations.Current secret clearance required to support various military programs.