Greg Dowdell Email & Phone Number

Waxhaw, Nc, Us

Charlotte, North Carolina Area

Managing several high impact work streams associated with a major corporate initiative focusing on enhancing the customer experience in doing business with TIAA. Connecting, developing and redesigning transactional related customer communications for their Retirement / Pension / Annuity business. Meeting and exceeding aggressive deadlines / target dates. Key areas of support; Operations, Business Analysis, QA, Client Services, Individual Services, Institutional Services, Legal, IT, Document Services, eDelivery, Marketing, Compliance, Brand Management, Program Management, Product Management, Project Management, Proofreading.

Charlotte, North Carolina Area

Job Search Team Facilitator who assisted displaced professionals with organizing their job search journeys / projects.

Charlotte, North Carolina Area

Led a team of Business Analysts who were responsible for M&A efforts of annuity business from Carriers and Broker / Dealers. Main functions included managing relationships, influencing new business partners to conform to Wells Fargo business policies, practices and data requirements. Expert at foreseeing and highlighting potential risks to customers and Wells Fargo. Laser focus on customer, carrier and agent / broker experience and resolving escalated issues. Strong change agent who brings forth enhancements relating to procedures, services and products. Work Plan management from task prioritization, Business Requirement documentation, UAT and implementation. Most critical responsibilities included the support and oversight of Wells Fargo / Wachovia merger work streams and major events. Also led a BA support team for FA's, Carriers, Operations, Commissions, IT, Sales Desk, Branch Offices, Cash Management, Compliance and Auditing.

Greater New York City Area / Denver, Colorado / Charlotte, North Carolina

Led and partnered with large teams of managers/supervisors/team leaders and associates, in the fulfillment of service requests and objectives; specifically tasked with reversing under-performance of division and subsequently meeting high organizational standards across several functional areas. Developed year-end business plans, disaster recovery plans, managed divisional and corporate projects, and coordinated Sarbanes-Oxley/internal audits. Monitored budgets and approved all emergency payments for division. Keen eye on business risk and due diligence at all times.Conducted appraisals to evaluate manager performance and monitored performance statistics to ensure compliance with corporate and regulatory requirements and rules. Recommend hiring, retention, salary, bonus, promotion, and transfer decisions. Served as liaison between division and other operating areas (e.g. Chairman’s office) for escalation management, troubleshooting and resolution.Core Competencies: Customer Service Operations ManagementProject ManagementProcess ReengineeringChange ManagementQuality AssuranceSarbanes-Oxley/Audits Service Improvement Strategic PlanningDisaster/Crisis RecoveryStaff Training/MentoringTeam Building/LeadershipProduction AssuranceCorporate Goodwill

Bs, Business, Management.

Hotel / Restaurant Management