Dr. Greg Dumont Email & Phone Number

Build and lead a new team focused on IT solution delivery for all constituencies, including managing the unique needs, requirements, tasks, and projects associated with those IT solutions.

Manage agency wide technology projects focused on positively impacting the efficiency and productivity of operations and staff across all divisions.

Greater Pittsburgh Area

• Responsible for developing a plan to rebuild department, including improving support across the entire service catalog by reconstructing teams and services. As member of cabinet, work with administration and.
• Reimagine service and solution delivery to campus, and create roadmap for evolution of department.
• Build new external partnerships to better position department to succeed for institution.
• Create new business continuity and disaster recovery plans in order to address risk management for institution.
• Form governance structures around key systems in promoting shared decision making with stakeholders.
• Promote new service delivery paradigms to better address the student experience.

• Responsible for the direction and oversight of all information technology initiatives and operations that impact the college. Primary ownership for developing a strategic technology plan that meets the needs of the.
• Developed strategic technology roadmap for college to meet the needs of the institution and all constituents.
• Implemented significant infrastructure and process overhaul to improve department operations.
• Instituted numerous major support enhancements and process improvements to help realize efficiency gains for department in managing work, in improving system performance and reliability, and in advancing staff.
• Created governance structure around key systems in promoting shared decision making with stakeholders.
• Major accomplishments: migration from PBX telephony system to VoIP based system, move to new email system, portal rebuild and single sign-on, move to self-service model for critical technology business solutions.

• Worked closely with faculty and support teams to advance the innovative and effective application of technology to the academic mission. Responsible for the management, development, maintenance, and support of all core.
• Led all initiatives and technology projects that originated within academic areas.
• Led change management process for organization, which helped promote stability across all IT systems.
• Reorganized processes for systems support and management in order to better serve the institution.
• Consulted with all departments/divisions on their use of and needs around technology solutions in their areas.
• Major accomplishments: migration to new email system, implementation of new disaster recovery plans for major systems, re-engineering of distance learning delivery technologies and institutional portal environments.

• Responsible for the assessment, planning, and management relative to the integration of new technologies, traditional media services, computer labs, and all instructional technology resources into curriculum and.
• Collaborated with staff and faculty to effectively incorporate technology resources into their work.
• Developed institutional technology objectives, standards, and best use practices.
• Reorganized several teams in to single cohesive unit to better serve the support of technology resources.
• Led a multi-million-dollar project to deploy a learning management system and academic portal for the institution.
• Award: Recognition for Strategic Implementation and Rollout Plan

• Led the administrative, operational, and technical activities of the university’s public computing organization which included labs and classrooms campus-wide.
• Developed service and operational benchmarks for public computing facilities and technology enabled classrooms.
• Consulted with constituents and departments regarding their needs in order to target and improve services.
• Grew sites and services to include additional partnerships on campus.

• Reorganized public computing and instructional technology infrastructure campus-wide by creating and leading a new organization to support and maintain these resources.
• Developed and implemented campus-wide technology plans to upgrade and maintain computer labs and classrooms.
• Established policies and procedures for technology on campus.
• Collaborated with staff, faculty, and administration to develop services to meet constituent needs.
• Award: Most Outstanding Contribution to Academic and Student Life on Campus

Doctor Of Education (Ed.D.), Leadership/Administration

Bachelor Of Arts (B.A.), History

Activities and Societies: Phi Beta Kappa

Master Of Science (M.S.), Information Technology