I am a leader in the enterprise communication industry with almost 20 years of experience helping customers achieve their business goals. I have led groups that created industry leading collaboration products and offerings as a software developer and system architect. I have cared for customer’s technical challenges, in both professional services and support roles, and patented methods for improving functionality and performance of team collaboration and customer experience solutions. I have directed teams that crafted and evangelized technology roadmaps, constructed competitive playbooks, and drove portfolio strategies. I have established professional services and sales practices that focused on transitioning hundreds of customers to next generation collaboration solutions.My current efforts are dedicated to caring for the Enterprise Communications Consulting practice at the Eventus Solutions Group. This practice is focused on enabling enterprises to deliver world class customer engagement solutions. My teams consult with client executives and IT leaders to explore the realm of the possible and define strategic roadmaps, craft detailed technical requirements and accurate project plans for their journey, and architect and implement cloud-based contact center solutions across a myriad of industry leading vendors and offerings. I am passionate about helping businesses with their digital transformational journeys to orchestrate interactions, automate business processes, and provide mobile and digital customer experiences in an omni-channel ecosystem.