Greg E. Email & Phone Number

Gilbert, AZ, US

New York City, NY, US

San Francisco, California, US

- Tactical & strategical lead overseeing our implementation team while working on a seamless client delivery in SaaS industry. - Assess, plan, and execute operational initiatives to establish process improvement and team efficiency- Continued iteration on service delivery models to ensure clients receive exceptional service and support- Partner with senior.

San Francisco, California, US

• Created proof of concept for many process & product improvement deficiencies - including stakeholder analysis, risk management, design solutions, and operational framework.
• Company Core Value winner for "Moving Forward: Focus on the opportunities ahead, and in making our vision a reality - starting with a bias towards action and delivering results
• Elevated to lead the IM team in building relationships with leadership and product teams for continuous improvement and to be a change agent. Performed managerial duties as the senior agent.
• Partner with Account Executives during sales cycle to serve as a software SME and assess risk / feasibility
• Trusted to revamp and lead the implementation efforts for our Enterprise client base which was previously deprecated
• Spear-headed implementation broker-partner channel client initiatives including process improvement and team leadership

San Francisco, California, US

• Top performer in the Implementation organization (out of approximately 65 employees) in key metrics like Implementations completed, quality scores (NPS Surveys), and Lives (company revenue) for multiple years before.
• Simultaneously implemented up to 35 clients with up to 250 employees each
• Called upon as an SME to discuss continuous product and process improvements, re-design, trainings, and feedback for innovation and improvement. Continuously coach and mentor peers on product and process.
• Same end to end delivery responsibility as the Implementation Manager role but with the most complex, most visible, and highest churn risk clients

Houston, Texas, US

PMP Certified Project Manager.- Principal Project Manager of Fiscal Year rollover processes for all FedTraveler.com government clients. Initiated taking over this role which was previously handled by multiple people and have solely completed 4 fiscal cycles.- Lead PM for NASA software transition: Planned/led customer meetings, created schedules, tracked.

Houston, Texas, US

- Managing SME account administrator for entire HP E-Travel Team including granting/removing levels of user access to customer data within numerous software applications. - Articulate HP capabilities and develop mutually beneficial solutions to address initial client issues and impacts. - Develop processes for major system changes to meet client needs.

Houston, Texas, US

Lead generation and advanced analysis using available web based software for a Fortune 500 company. Successfully identified and profiled over 3500 potential new accounts with over $250M in annual revenue. Led to 20+ executive meetings within 5 months. Worked on an "on-demand" basis.

US

Risk assessment, research, and data analysis using available GIS software. Utilization of DHS rapid visual screening software. Manage back-office IT functions. Work on an "as needed" basis.

Falls Church, VA, US