Engagement Manager
This role leads client and IBM teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility generally includes interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Decisions can influence client plans, schedules and overall client satisfaction. Forms an appropriate team and manages project, preparing work plans, managing workload, tracking schedules, communicating status, and leading client negotiations, resulting in a successful engagement conclusion meeting the client satisfaction and profitability objectives. They perform end-of-engagement shutdown, including completing end-of-engagement assessments, collecting client satisfaction reports, etc. with an eye towards starburst opportunities. They are the "face of IBM" to many/most of the client personnel associated with the engagement.