Greg Fisicaro [Bsit/Mba] Email & Phone Number

Kansas City, Missouri, United States

Carson City

As part of Public Safety - Records, Communications and Compliance Division (RCCD), I am tasked with defining the roles of the Business Analyst within the organization through the creation of the Business Process Management Office (BPMO) within RCCD. My team will be works closely with multiple units within RCCD as well as other external stakeholders (within.

Carson City, NV

As part of my duties with DWSS, I work with the different agencies and counties within the State of Nevada. Together we work on system enhancements to the Welfare and Supportive Services Systems to better serve the needs of welfare recipients within the state. Being ITIL V3 (Foundations Certified) and PMP Trained I use these methodologies to translate.

Carson City, NV

As a Business Process Analyst I with the Division of Welfare and Supportive Services I worked closely with the programmers of the State of Nevada's Welfare system. Specifically, I was a systems tester for the IV-D portion of Welfare (divorce and child support) and worked with many different aspects of the IV-D community to better understand and fully.

Responsible Project Manager/Lead for the Web Services Unit. Items included daily ticket queue approvals and implementations, project planning, stakeholder meetings, graphics design, trend and technology research, and a variety of items implemented on testing environment to see how they would benefit the Court.  Project Leadership duties within Foreclosure.

 Managing and Overseeing small representative companies that are commissioned to represent ILSI America and our products in different regions of the world. Daily conversations with our franchised distribution companies in Florida and New York, weekly meetings with customers in states such as Wisconsin, New Hampshire, Texas and California are not uncommon..

IT Management Duties include:  Provide training to other company employees on new software updates and implementations.  Provide general hardware and software troubleshooting in the office environment, including but not limited to: identifying, evaluating, testing and recommending new products and services. Managing all software updates for company.

 Perform junior application-engineering work for Research and Development team. Help company IT professional with implementation of new Enterprise Resource Planning software, along with troubleshooting database and quality testing of new patches for the system Help troubleshoot customer application issues and product issues Perform daily receptionist.

 Perform branch open procedures with manager or assistant manager of branch. Customer service training with new employees Implementing weekly/daily work schedules for employees of branch and reaching out to other branches for additional resources when needed Working with customers on simplifying and optimizing their banking experiences

 Perform desktop and laptop optimization for customers. Virus removal and recommendation of optimal solution for customer needs Work with other departments on cross-selling customers on other electronics needs Help troubleshoot customer application issues and product issues Efficiently handle any and all customer inquiries and orders Tender sales.

Masters, Business Administartion

Bachelor Of Science, Information Technology

High School Diploma