Provide organization-level consulting for small businesses and start-up organizations to develop organizational objectives, establish effective business and operating models, and implement strategic plans that achieve results.Deliver function-level B2B consulting services in the practice areas of marketing, sales and operations that realize growth. Facilitate continuous improvement initiatives to help small businesses increase profits and decrease cost.

AquaSonic/Henley Car Wash is a private equity holding company created to build high technology retail express car washes. We will scale in size and become America’s Favorite Car Wash.• Lead operations, revenue growth, marketing and development of AquaSonic Car Wash.• Building new locations in select areas while actively leading 12 Evershine Car Wash locations in CT, NC, NJ and NY.. Grew revenue at car washes by +72% and net members by +83% from 2021 through 2022.• Handle all aspects of the business such as site selection, construction, marketing, staffing, training, reporting, etc.

- Drive sales with top real estate brokers on Frontdoor products (Q1 2021 = +12% revenue, +4% units).• Leverage technology selling (Streem) to big box retailers such as Best Buy, Sears and Lowes and iBuyers (Offerpad, Opendoor, etc.)• Manage a team of Sales Directors and National Account Managers.

SCORE is a national association of volunteers who donate time to help small businesses succeed. Through free one-on-one counseling, mentoring services and seminars we help small businesses drive results. SCORE volunteers help prospective and established business owners and managers identify problems, determine their causes and find solutions.

- Provide strategic leadership to 4 regional sales development managers and 1 program manager nationally; as well as to the team to guarantee complete implementation of company directives and sales culture- Capitalize on industry expertise in driving sales and exceptional profit and loss (P&L) results through business-to-business (B2B) partnerships- Closely interface with the executive leadership to discuss ways on executing a sales culture in the office locations while focusing on key performance indicators (KPIs)- Results of our sales development team had over $9m in incremental revenue

- Supported 9 district general managers, 2 dotted line support functions, over 2000 seasonal associates, and over 160 retail locations across Florida, Georgia, North Carolina, and South Carolina- Led efforts focused on increasing revenue and market share on the Southeast Coast while delivering exceptional P&L resulting in top 10% ranking in overall company revenue growth

- Conducted intensive market trend assessment to maximize share growth in key segment by implementing sales objectives- Provided leadership and personal development to 4 marketing directors and 16 regional managers, supervising the Marketing Team consisting of more than 200 associates- Administered over 10,000 company and franchise retail locations with over $3B annual revenue- Oversaw marketing P&L statement and drove retail brand profitability by executing established regional marketing plans- Implemented marketing messaging and promotions through national and local campaigns, such as e-mail, direct mail, online, out-of-home, print, public relations, radio, social media, sports sponsorship, and co-promotion with retail partners- Directly collaborated with H&R Block cross-functional teams, which include Field Leadership, Finance, Human Resources, IT, Operations, and Training to develop and implement effective programs that increase volume at an efficient cost through strategic associations- Established and implemented effective media plans, such as radio, online advertisements, social media, e-mails, out-of-home media advertising, and printed advertisementsKey Achievements:- Earned recognition for boosting new client acquisition by 18% and market share from 9.9% to 10.7% in a year- Generated 4% increase in earnings and margins for the country with a revenue base of more than $3B- Structured various marketing plans for more than 10,000 offices to attract clients in the grass-root level- Successfully administered the market research and development of online tools to generate new business

• Improve business process to eliminate unnecessary tasks. Manage quarterly planning meeting of field leadership, implement action plans and quantify results. • Analyze annual associate and customer data to determine the focus of department strategy. Develop business case and timeline for achieving department objectives. • Participate in Six Sigma Green Belt Certification on improving the allocation and use of Nextel phones by the Contractors Services Desk. Analyze the source overspending which could lead to savings of over ~$2.5 million.• Create a sustainable process of e-mail communication within The Home Depot by filtering access to store management, which resulted in a 40% decrease of e-mail received.

• Analyze customer and associate survey data to create a leadership-training program for front-end associates.• Create a cashier measurement system resulting in a 12% speed of transaction improvement.• Completed a Six Sigma Orange Belt project that decreased the amount of merchandise with no SKU or UPC by 10%, estimated annual savings of $75,000.

• Facilitate leadership training including Basic Instructor Skills and Operational Effectiveness. • Lead orientation and leadership classes in Florida, Georgia, Massachusetts, New Jersey, Rhode Island and the Virgin Islands. • Manage the Store Opening training team resulting in openings of 40 stores in 4 weeks during the winter of 2003.

• Work directly with store management to develop goal-oriented career plans for associates within five different departments.• Decrease 50% of customer complaints received by the customer call center by resolving grievances at the store level.• Facilitate associate training programs resulting in a 15% increase in our specific store sales.

Multiple responsibilities including leadership through multiple nursing home litigation cases. This included pioneering power point and presentation skills to drive the million dollar settlements/judgements we received.

Assisting customers with buying used or new automobiles. Routinely achieved top sales figures and held the record with number of cars sold in one day (five).

Started my role as a bagger and worked my way up to Assistant Store Manager.