National Manager
Hanover, Md, Us
Managed the overall management of delivery, development and operations for TEKsystems Training Services. Managed and secured operating budget; directed team members; and developed personal and professional goals for team members. Coordinated with executive leadership to drive service offering to the executive committee. Took charge in choosing and administering multiple software (Microsoft, Novel, etc.), service (BearingPoint, Training Associates, etc.), facility, print (elementk, ITCourseware), and hardware (Dell, IBM, and Motorcity) vendors. Planned and implemented strategy to streamline services offered while working closely with customers from executive to local management level to ensure timely and efficient delivery of service. Carried out scheduling, quality control and assurance, product development, process development, tool selection, and implementation; produced best practices in operations and sales approaches.