Gregg Cummings Email and Phone Number

• Manage shop floor to maximise sales and to achieve targets and key performance Indicators.• Recruitment, training, development and coaching staff to deliver exceptional customer service and how to sell to consumers.• Monthly reviews with team members and give honest open feedback and identify training and career development opportunities.• Monitor customer satisfaction on company website and external websites such as Google reviews and Trustpilot.• Complete monthly rota’s to staff key hours effectively to create more sales opportunities.• Responsible for all HR, health & safety procedures and stock takes.• Implement promotional material correctly and to help create more appeal/sales.• Deal with all customer complaints.

• Lead 2 stores within the North East of England. • Cover Divisional Manager while on holiday and weekends. Supporting 25 stores including updates and motivation. • Biggest achievement in Dreams was winning ‘store of the year’ beating over 200 stores on all KPI’s and sales to target.• Final year of leaving the company was 1st and 3rd of the company risk and performance scorecard.• Manage shop floor to maximise sales and to achieve targets and key performance Indicators.• Recruitment, training, development and coaching staff to deliver exceptional customer service and how to sell to consumers.• Monthly reviews with team members and give honest open feedback and identify training and career development opportunities.• Monitor customer store satisfaction on company website and external websites such as Google reviews and Trustpilot.• Create monthly rota to keep within budgets and to staff key hours effectively to create more sales opportunities.• Responsible for all HR and health & safety procedures and stock takes.

• Initial Set-up of the business and sourcing cash injections after creating business plans/projections.• Work with local businesses and business groups to highlight the store and to create sales through outside catering.• Plan all building work and see through to execution to open the business.• Maintain health and safety within the workplace and to adhere to hygiene standards.• Keeping thorough records, HR and managing finances for the business such as bookkeeping, tax, etc.• Organisational skills to ensure stock was kept up to date and rotated where applicable. • Recruiting and managing a small team of staff (voluntary, Apprentices and permanent).• Building rapport and delivering exceptional customer service resulting in repeat business from B2B and B2C.

• Relationship building with key companies at all levels up to Board level.• Attend board meetings and also key stakeholder meetings to create and build strong relationship links.• Conducted and wrote business reports as necessary, mainly evaluations of the business for Chief Executive and board members.• Managed all internal and external communications for the company including news stories and press releases.• Created a new design and layout of the company website with external agency. As well as fresh new leaflets and updating all marketing material including pop-up stands.• Created PowerPoint presentations to be used in public arenas to advertise the company.• Source new marketing opportunities and change strategy as required.• Standardised all letters and forms used by all employees to create a professional and streamlined approach.

• Account Management with Consultant Surgeons, handling enquiries on their behalf and offer account management for certain consultants on how to grow their practice.• Visit GP practices to build relationships with GP’s and Practice Managers, while also promoting all the services available.• Responsible for building the hospital’s self-pay business by providing a professional support and advice service for referring doctors and potential patients.• Developing and implementing the marketing plan and ensuring the marketing budget were adhered to. • Write press releases, website content and internal/external newsletters.• Created and maintained the customer service adviser role at the hospital to help potential customers with enquiries of paying for their own treatment and any other questions customers may have. • Arranged internal and external events including Customer events and staff parties. This involved all planning, preparation and evaluating the events.