Gregg Davis Email & Phone Number

Wichita, Kansas, United States

• Responsible for the day-to-day operation of multiple products / environments in Azure.

Wichita, Kansas, United States

• Responsible for the day-to-day operation of a multi domain lab network.o Microsoft System Center Virtual Machine Manager 2012 R2 and 2019 used to Install, maintain, and support Hyper-V cluster.o Microsoft System Center 2012 R2 App controller used for VM self-service. Allowing the team to create and delete VM’s with limits on storage and the number of VM’s they create. o System Center Configuration Manager 2019. Used to manage software patching and anti-virus on VM’s in the SCVMM cluster. o Maintain Dell Power Vault NAS used by SCVMM VM cluster. o Monitor Firewall for suspicious activity. o Administrator multiple Microsoft domains.o Managed the FastForms project.o Managed the NTT VDI project.o Use Service Now ticket management system to track and resolve internal customer issues within SLA timeframe.

Wichita, Kansas Area

• Install, maintain and support over 1000 workstations o Personal computers, related peripherals, operating systems, software, LAN hardware, and server hardware.• Provide technical support and training to local and remotely located users.• Use OPAS ticket management system to track and resolve customer issues within SLA timeframe.• Member of the Executive Support Team. o Available 24 hours per day to assist executives with any IT issues and maintained a 4 hour SLA.• Responsible for desk side support tasks on the Microsoft BitLocker Administration and Monitoring (MBAM) project. o Received training from a Microsoft Services Technician on the end user computing aspects of MBAM. o Trained the other desk side technicians on the implementation and support of MBAM. o Provide recovery keys when the security team was unavailable. • Responsible for integrating newly acquired offices of the NRAI business to the WK infrastructure. o This included traveling to multiple offices and working as the onsite hands on person for the remote network team and server team • Install new routers and convert existing servers to the WK windows domain • Configuring new desktops for the NRAI employees

Dell purchased Perot Systems in November of 2009• Supported, installed, and maintained personal computers, related peripherals, operating systems, software, LAN hardware, and server hardware.• Provided technical support and training to local and remote personal computer users.• Responsible for desk side support tasks on the yearly project to setup training rooms and deploy PC’s for our customer’s seasonal staff. • Responsible for desk side support tasks on the project to migrate from a Novell NetWare environment to a Microsoft active directory environment.o I worked closely with our customer and Perot Server support to ensure a smooth transition

Wichita, Kansas Area

• Day to day operation of the Aspect call centers in Wichita, KS and Torrance, CA. Revised Call Control Tables (CCT) to provide better support for customers. Maintained the Crystal 10 reports server. • Day to day operation of the ROLM PBX and Phonemail in Torrance, CA, Renton, WA, and Totowa, NJ.

Wichita, Kansas Area

• Prosystem fx build: B-team for the Build process. A-team for quality assurance testing of Wincenter and the evaluation CD. Assisted with ProSystem fx Install quality assurance testing.• Prosystem fx Make Media: A-team for the Make Media process. A Team for CD Image compare.• Vista Support: Installed and supported Vista for Release team. Tracked Vista and Office 2007 licenses for Tax Compliance. • Quality assurance testing of Office Manager, Transfer Clients, and Client Manager, web-based applications. PC maintenance for Global fx team. Worked closely with management and assumed leadership responsibilities when lead was absent. • Quality assurance testing for converting competitors’ Fixed Assets DOS and Windows 32-bit data into the ProSystem fx Fixed Assets application format while Global fx was in development.