Gregg Holden Email and Phone Number

With over 20 years of experience, I am a customer service leader with expertise in contact center operations, executive level dispute resolution, retention, and revenue strategies. My core competencies include analytical, problem-solving, and communication skills, which enable me to deliver optimal results for the organization and its customers. I have successfully implemented several initiatives to improve the quality and productivity of the contact center operations, such as introducing new technologies, streamlining processes, and enhancing training / coaching programs. As a result, I have increased the customer satisfaction rate by 35%, reduced the average handle time by 20%, and saved over $1 million in operational costs annually. I am passionate about creating a customer-centric culture that fosters loyalty, satisfaction, and growth. I also strive to develop and empower my teams, at times, of over 100 contact center representatives (internal/remote) by providing them with the tools and resources they need to excel in their roles and careers.