Lead Warranty Cost Management, Administration, Audit, Systems & Supplier Warranty related activities.

Led all aspects of New unit CPU from strategic and operational planning, monthly reporting, and sufficiency planning. Drove accurate, timely and actionable warranty reporting for multiple business and operational groups. Developed and establish both new program warranty cost per unit targets and warranty terms and conditions.

Manage Vehicle Reliability and Quality group tasked with improving vehicle uptime by quickly solving problems, preventing problems and developing a team that thinks customer first at all times. Effective resource allocation to support vehicle reliability, quality, statistical problem solving and early warning groups. Manage overall vehicle warranty financial improvement plan, status and quarterly causalsDrive cross-functional product quality, reliability and durability improvement action through Crew, PQR, Platform reviews and Engineering system teamsFacilitate use of statistical problem solving and six sigma problem solving methods organization wide Define, prioritize and assign product improvement opportunities for all vehicle linesDevelop comprehensive product improvement strategic and operating plans supporting overall business goal and objectivesIdentify and document product improvement opportunitiesTranslate VOC feedback into product improvement opportunities or drive vehicle requirement changesParticipate in engineering design reviews and asses proposed design impact on product quality or reliabilityPerform reliability assessments and predictions for new and current product improvement initiatives Reliability Investigative Statistics (Weibulls, Hazard Plots, correlation, etc)

Managed engineeing staff in the design, validate and build of frame and fuel systems.

Manage engineering quality issue resolution, support Heavy Vehicle Quality Manager in monthly divisional quality reviews and report project status to Buisness advisory board.

Lead the development of the work stream of clear voice of the customer for the corporate initiative Quality as a Value.

Developed reliability improvement plans for 2007 Emission Engine Program for Large Bore Engines.

Lead six sigma improvement projects to reduce warranty and improve customer satisfaction.

Develop prototype process FMEA for advanced product launches.

Become certified in six sigma methodology and lead six sigma projects.