Gregg Spears

Gregg Spears Email and Phone Number

Customer Care Consultant at Benchmark Enterprises @
Gregg Spears's Location
Bella Vista, Arkansas, United States, United States
Gregg Spears's Contact Details

Gregg Spears work email

Gregg Spears personal email

About Gregg Spears

A General Manager with 15+ years of experience building high performing teams and increasing customer satisfaction (+5%) and customer retention (+5%) while generating multi-million dollar revenue streams (+6M). Deep expertise in turning around struggling teams and organizations. Experience leading and developing global, cross-functional and cross divisional teams of up to 400.Core Competencies•Innovative Leadership•Performance Improvement•Policy Development •Matrix Management•Troubleshooting & Resolution•Strategic Planning & Direction •Training & Development•Program Implementation•Cost Containment•Lean Management

Gregg Spears's Current Company Details
Benchmark Enterprises

Benchmark Enterprises

Customer Care Consultant at Benchmark Enterprises
Gregg Spears Work Experience Details
  • Benchmark Enterprises
    Customer Care Consultant
    Benchmark Enterprises Mar 2020 - Present
    Bella Vista, Arkansas, United States
  • Flip Side Ninja Park
    General Manager
    Flip Side Ninja Park Jul 2018 - Mar 2020
    Lowell, Arkansas
  • Lifetouch
    District Operations Manager
    Lifetouch Mar 2008 - Jan 2018
    General Manager with full P & L responsibility for a now $6.8MM+ revenue region serving over 1,700 schools and day care centers across six states. Responsible for all operations in the region including; new business development, sales process, training and leadership development, client satisfaction and retention, and execution of all photography in the region, producing over 250,000 portrait packages a year. Directly supervise 13 direct reports including one photography manager, five lead photographers, seven customer service professionals and 70+ photographers.
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  • Aol Llc
    Program Director / Training Manager / Service Delivery Manager / Quality Manager
    Aol Llc Apr 1996 - Feb 2008
    Provide strategic leadership for the department while improving safety and security for America Online (AOL). Lead results-focused efforts to boost member satisfaction and departmental productivity. Direct the Moderation Enforcement Safety & Help (MESH) team in moderatiing and reviewing the online activities of adults, children and teens. Design and implement new processes, tools, and protocols. Work cross-functionally to accomplish objectives. Manage 400+ on-site and remote personnel. Resolve escalated member issues.
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  • Oklahoma Turnpike Authority
    Operations Manager
    Oklahoma Turnpike Authority 1994 - 1996
    Coordinated and managed daily operations of the PikePass system, with full responsibility for the success of one 15-person call center and two store locations with an additional 15 personnel. Interacted at all levels of the organization to achieve objectives. Led initiatives to increase satisfaction, boost productivity, and ensure seamless processes.
  • Amtech
    National Field Service Manager
    Amtech 1988 - 1994
    As National Field Service Manager, I was resposible for the overall success of all customer Automatic Vehicle Indentification (AVI) instalations. I managed a 24 hour customer response center and 12 engineers, along with leading the design, manufacture, installation and implementation of AVI systems, both domestic and international.
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Gregg Spears Skills

Call Center Vendor Management Program Management Customer Experience Web Analytics Sales Management Project Management Outsourcing Leadership Team Management Management Call Centers Training Customer Satisfaction Business Analysis Change Management Recruiting Strategic Partnerships Business Process Customer Service Operations Management Budgets Strategic Planning Human Resources Security Cross Functional Team Leadership Process Improvement Team Building Team Leadership

Frequently Asked Questions about Gregg Spears

What company does Gregg Spears work for?

Gregg Spears works for Benchmark Enterprises

What is Gregg Spears's role at the current company?

Gregg Spears's current role is Customer Care Consultant at Benchmark Enterprises.

What is Gregg Spears's email address?

Gregg Spears's email address is gs****@****aol.com

What skills is Gregg Spears known for?

Gregg Spears has skills like Call Center, Vendor Management, Program Management, Customer Experience, Web Analytics, Sales Management, Project Management, Outsourcing, Leadership, Team Management, Management, Call Centers.

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