• Analyze SIP & RTP sessions using IrisView, NetScout, Niksun and Wire Shark packet capturing tools, call flows, protocol analysis.• Analyze data sets to identify and isolate network issues through KPIs like Attach Failure Rates, Dropped Calls, Latency and Throughput. Work with cross-functional engineering teams to troubleshoot issues.• Performed router configuration audits to identify QOS shaping policy misconfigurations.• Responsible for monitoring Key Performance Indicators and troubleshooting network issues for the Verizon network. Troubleshooting involves monitoring various network performance monitoring tools, creating real-time alarms and dashboards to effectively identify and triage issues such as CPU Usage, Packet Loss, Transactions Per Second. • Responsibilities included, but not limited to the Cisco 9K, 1K, and Juniper and MX960 routers and switches, Brocade taps. Assisted internal F5 security team in configuring SNMP reporting to identify CPU overloading and internal load balancing issues. Utilized principles of for troubleshooting TCP/IP, IPv4 and IPv6, OSI model.• Prepared weekly executive Tableau reports tracking network circuit performance issues, CIR and SLA with our third-party circuit providers. Lead weekly calls with operations teams to address and track circuit issues.• Participated in multiple training boot camps on Open Stack Software Defined Network (SDN) and Network Function Virtual (NFV) to prepare for the network transformation to virtual network equipment. Also pursued additional cloud technology AWS certification to prepare for our data migration.• Managed multiple vendors in our network densification projects to support the 5G technology implementation. OSP and ISP Engineering for Infrastructure Transport Implementation.

• Designed technical solutions and managed the implementation of various IT and telecommunications system projects for United States Department of Defense agencies. • All systems were developed to comply with DOD 8500.2 Information Assurance controls and Security Technical Implementation Guides (STIG).• Audited router software versions and configuration against most current STIG.• Configured and ran vulnerability scanning tools to verify all security standards were configured properly on the ports and protocols. Verified all software and patches were installed updated. • Prepared security testing summary reports required by DOD prior to installing the systems. Setup required ongoing vulnerability scanning schedule and wrote procedure documentation for operations teams to complete the testing.• Projects included but were not limited to configuration and installation of Cisco 9K, 1K, 6500, routers and switches. Cisco 5500 ASA firewalls, network servers, VLAN, IPSEC VPN, VoIP, PC workstations analog and digital voice communications, ISP circuits, digital cross-connect and data systems. • Managed projects throughout the project lifecycle; prepared technical proposals with labor, travel, and material estimates; scheduled and managed materials and technical personnel. • Completed project closeout tasks to include as-built drawings, documentation, and lessons learned.

• Administrated the access and authorization of the company website. Diagnosed website crashes and developed a new website that greatly reduced potential for future availability failures. • Data custodian responsible for routine network data system backups consisted of daily incremental backup and weekly full backup databases. • Managed the database software for e-commerce division. Implemented security processes to protect customers’ personal information and assigned different levels of authorization to personnel groups based on role based access control principles (RBAC) to maintain the confidentiality, integrity, and availability of critical data. • Designed and deployed physical security solutions involving lighting and manual and/or automated wireless lighting controls which incorporated occupancy sensors, photo sensors, network and wireless controls. Designs included Crime Prevention Through Environmental Design (CPTED) methods to ensure that safety and security, which required matching the lighting output, levels to (NIST) standards.• Engineering liaison with Face’s International design and manufacturing partners, including extended on-site visits.• R&D in the field of piezoelectric actuators, sensors and transformers, and the circuits required for these emerging technologies. Designed proof of concept demonstrators for marketing new technology ideas.• Certified as ISO-9000 Internal Auditor.