Gregg Turner Email and Phone Number

• Monitored 130k Enterprise Endpoint Protection sensors, created, configured, and deployed Endpoint Protection rulesets, including Firewall and Application/Device Controls, based on threats seen in the ‘wild’ and internally. This resulted in a significant reduction of active infections by blocking or preventing malware detonation.• Created and configured SIEM log monitoring alerts when ingestion reached critical levels, resulting in proactively ensuring critical security data was retained.• Monitored and investigated over 1000 emails per day reported via PhishAlarm as spam from clients Enterprise wide. Utilized standard industry tools to inspect suspicious URLs and attachments and when required passed the results to the SOC leads.• Administered the Endpoint Protection toolset and services Enterprise wide. Followed ITIL processes using standard Incident/Problem Management tools, resulting in the mitigation of vulnerabilities and risks raised against the applications.• Performed malware inspection and detonation in an isolated environment using standard industry tools. Resolved security incidents following ITIL processes using standard Incident/Problem Management tools.

• Migrated PC environment from 11 legacy Active Directory domains to 1 domain, including customized solutions improving the User experience for both in-house and remote workers during the migration, completing the project in less than 1 year, 3 months ahead of schedule. The result was signification simplification of the environment for PC Support Services and end users.• Integrated new VPN solution into the computing environment by using customized scripts to enhance the User experience, resulting in key target dates being met or exceeded.• Performed proactive monitoring of the Windows 7 Migration project and provided 3rd level support to PC Support Services and other key Business personnel during the migration that resulted in minimal client disruption and key target dates being met.• Provided 3rd level support to PC Support Services and other key Business personnel for customized automated data backup solution, ensuring critical client data was retained.• Followed ITIL processes to ensure all audit requirements were met for applications ‘owned’.

• Coordinated change schedules utilizing ITIL processes, based on dependencies, blackouts, testing, and approvals.• Standing member of Change Advisory Board for End User Services, ensuring that stakeholders were always informed of pending changes and status of current changes.

Managed the GSK Services Catalog development team and managing of Outsourced and Contingent Workforce placed at GSK. Outsource Manager/Lead Developer for the GSK Services Catalog team.• • Followed ITIL processes and worked with Service owners to improve cycle time for their GSK Services Catalog requests.• Delegated and monitored work of team members, optimizing effective workflow and allocation of proper resources. • Worked with GSK Service Owners worldwide and created new GSK Services Catalog request forms and processes, enabling more efficient processing of client Service requests.• Performed troubleshooting and resolution of issues with existing GSK Services Catalog requests, ensuring all requests and process function as designed.

Managed the workflow for Siemens Offshore Application Integration team.• Managed the flow of Application Integration requests from GSK to Siemens Offshore scripting team, giving application owners and the offshore scripting team a single point of contact.• Utilized WISE to analyze, troubleshoot, and correct issues with applications scripts returned from Offshore.• Provided monthly metric reporting to the GSK Service Management Team.