Gregg Wise Email & Phone Number

Greater Pittsburgh Area

Dallas, Tx

• Lead for Client Billing application, stabilized the work track priority list and received a team Encore Award for optimizing the application• Conducted weekly status meetings, created baseline test scripts and maintained Remedy builds for 31 applications

•Configured, repaired, installed, and moved desktop and laptop computers and printers in a Windows XP and Vista environment for over 1,400 clients.•Streamlined and managed the processes for the configuration and rollout of over 150 desktop computers during a 3-week period.•Peak performer maintained above required scores on SLAs and Quality reviews for over 3 years.•Accepted responsibility for the Loaner PC program for Dallas, Tulsa, Oklahoma City, and Shreveport offices.•Handled new hire OnBoarding activities including machine imaging, lead new hire orientation and training.•Assisted with offsite and onsite meeting support.

•Designed, created, and implemented the Access Database for the Decision Support Team’s third party software list. •Designed, created, and implemented the Excel based Cost Estimate worksheet for determining the Pursuit Pricing Software Package used by the Sales team for new business acquisition.•Maintained the MIPs calculator, Cost Estimate, Pricing Request sheets. Managed various Special Projects simultaneously.

•Liaison between requestors and vendors for the purchase of software. •Obtained quotes, created purchasing packets, faxed purchase orders, and verified orders received.•Worked closely with Technology Services to implement department website, was the primary contact for the WinTel software team. •Created process flow charts for all processes of the team.

Instructor - Unix Operating System I, taught the basic understanding of the Unix operating system from the user’s perspective. Topics included an introduction to the principles of operation, general structure, command language and use, an overview of some application program development tools, and use of shell to perform basic tasks. Instructor - Unix Operating System II, continues the development of Unix concepts and tools. Topics included advanced file system management, additional editors, text formatting, multi-tasking support, and advanced shell programming. * Teaching style reflected the college’s commitment to prepare its students with the knowledge and skills needed to succeed in today’s dynamic work environment.* Utilized effective leadership instruction within both team and individual learning styles.

•Configured, repaired, installed, and moved desktop computers.•Designed, installed, and implemented the Ghost Image lab for imaging desktop PCs quickly and efficiently using a 48 port switch and a PC configured as a server to image 14 PCs in less than 10 minutes with a complete Windows NT and Office 97 image.

•Configured, repaired, installed, and moved desktop and laptop computers and printers in a Windows 95, Windows NT 3.51, and Windows NT 4.0 environment.•Direct desktop support for C-Level management.•Managed the configuration and rollout of over 200 desktop computers during a 3-week period.•Designed and implemented the Asset Tracking database for all new PC related equipment purchased.•Maintained equipment and asset records for all PC related surplus equipment.•Assisted in reducing trouble ticket count from 400 to less than 100 in under two months.•Team member for the national rollout of SAP-GUI and SFA.

Maintained a 5-server network consisting of Novell 3.11, Microsoft NT 3.51, and 4.0 servers. Deskside support for 65 users of WFW 3.11, Windows 95, and NT 4.0 workstation operating systems, MS Office 95 and 97 products, other software support, hardware upgrades, and troubleshooting. Ordered, received, configured, and installed new hardware for the network. Maintained daily and weekly backups for all servers.

•Converted, disseminated, and maintained the GTE Internal Employee Directory.•Converted Mainframe databases to PC databases using FOXPRO programs.•Handled large volume data dissemination across a multi-architectural WAN environment.•Responsible for writing technical documentation of system processes.•Increased efficiency by reducing the process time from 64 hours to 12 hours per week.

Liaison between Information Systems support staff and user communities nationwide with emphasis on Dun & Bradstreet General Ledger system. Responsibilities also included supporting D&BS Accounts Payable and Fixed Assets modules.

Reviewed and reconciled travel and relocation expenses ($3.5 million) for over 1200 employees.

Tracked costs and prepared management reports. Designed, created, and implemented the conversion of handwritten reports onto PC spreadsheets. Reduced reporting time by two weeks.

Maintained the McCormack & Dodge General Ledger system.

Supervised Payroll department; Received, verified, and distributed plant payroll checks; reported to Controller, and interfaced with all levels of plant management.

Conducted monthly physical inventories and related reconciliation’s and analyzed cost of goods sold.

Certificate, Networking Technologies

Microsoft Windows NT Boot Camp

Associate'S Degree, Cis Lan Administrator Program

Activities and Societies: Phi Theta Kappa International Honor SocietyNorth Lake College

Ba-Business Economics, Accounting Major

Activities and Societies: ACACIA Fraternity, President-Outdoors ClubJohnstown Campus

Education record