• Stowed products into robotically driven bins at individual workstations using proprietary Amazon systems. • Transferred to the Inventory Control, Quality Assurance Department training in all three types of inventory tracking. • Cross-trained as a Picker, pulling products from robotically driven bins while adhering to hourly pick rates.

• Joined during “Peak Season” working 55-hour weeks including mandatory overtime. • Trained as a Stower, following all Amazon protocols and safety procedures. • Stowed products into robotically driven bins at individual workstations using proprietary Amazon systems.

• Answered incoming sales calls and processed phone sales. • Assisted walk-in customers with landscape needs. • Loaded mulch and aggregates into customers’ vehicles using industrial sized top-loading tractor. • Completed OSHA certified forklift training and operated forklift to move palleted products.

•Verified all data is entered in a timely and accurate way in order to process client payroll before deadline.•Formatted client's payroll to ensure funding software will accept it. •Responded to all client enquiries via email or phone.•Maintained all client databases including client payroll data and billing data.•Assisted with new client set up and data entry.•Updated client folders with changes to reflect current week's payroll and billing instructions.•Processed invoice revisions, credits and rebills.•Aided clients in developing effective processes for accurately reporting payroll and billing information as needed.•Provided repeat training or answer lower level technical questions regarding the software platform.Proficiencies: Nuance (PDF), Factor, Webex, Cisco Finesse, Cisco Jabber, Microsoft Office

•Guided customers through the entire purchase process from greeting through delivery and beyond. •Qualified customers in the selection of a vehicle that suits their budgets and needs focusing on features and benefits. •Negotiated price and terms with buyers, overcoming objections as they arise. •Assisted with the gathering of sensitive and private information. •Performed delivery of vehicle focusing on most used features. •Maintained contact with customers post-purchase to encourage repeat and referral business

•Maintained inventory of 400+ new vehicles using analytics to determine proper variety and supply.•Arbitrated deals between Adventure and other dealerships, responsible for locating, negotiating and acquiring inventory using a compiled network of over 275+ dealerships.• Administered all necessary paperwork after negotiations are complete.• Arranged and supervised all logistics regarding transportation of vehicles to other locations.• Acted as point-of-contact for transporters of incoming and outgoing used and leased vehicles.• Inspected and ensured traded vehicles, used inventory and lease returns are clean and damage free.• Fielded incoming calls and requests from outside dealerships regarding availability of inventory.• Functioned as liaison between Adventure and Chrysler Capital regarding all end-of-lease customer situations.• Photographed, uploaded and edited photos of all used cars for inclusion on various web sites.• Performed monthly physical inventory ensuring floorplan matches vehicles on the ground.• Assisted Sales Managers as needed.Proficiencies: Google Docs, Microsoft Office, FedEx, USPS, UPS, Vauto, Vin Solutions, Dealer Specialties, Dealer Socket, ADP.

• Reorganized Used Car Department while implementing changes in policies and procedures.• Managed entire 100+ used car inventory.• Channeled retail units through service department and wholesale units through auction.• Supervised outside vendors in the repair, maintenance and preparation of retail units.• Prepared wholesale units for sale and represented dealership at weekly auction.• Photographed, uploaded and edited photos of all used cars for inclusion on various web sites.• Marketed and labeled used inventory, creating window stickers and buyer’s guides.• Ensured accurate pricing of vehicles online as well as on the lot.

• Achieved major revenue and customer satisfaction gains through dedicated leadership/mentoring of 10-15 sales consultants stressing top-tier customer service while building relationships with sales consultants based on trust and accountability.• Monitored performance offering insights to sales associates while providing new and missed sales opportunities through utilization of business intelligence tools such as IMS, Call-Revu and Dealer Socket.• Offered 1-on-1 training to new associates on computer system, phone system, and Dealer Socket CRM tool.• Devised and launched comprehensive social media strategy encompassing Facebook, DealerRater.com and RickCase.com resulting in a major uptick in purchasing customers.• Spearheaded turnaround of underperforming department, resulting in a 320% increase in sold appointments in 2010, followed by additional 19% increase in 2011 resulting in being named the #1 Hyundai dealer in sales satisfaction for the Central Region district in 2011.• Implemented a method of removing unfair and/or biased negative reviews from records after being told it couldn’t happen.• Served as primary liaison between dealership and marketing departments on company-wide initiatives.• Coordinated regularly with corporate HQ on diagnosing and solving common IT issues.

• Supervised construction prior to store opening, ensuring on-time completion of construction and renovations, rapidly addressing issues, and continuously improving processes.• Launched Ace Hardware Super Store and drove growth of 17.5K sq. ft. store achieving an average 13% YOY growth.• Hired and trained top-tier staff, establishing a positive culture devoted to customer satisfaction resulting in a 70% retention rate.• Managed employee concerns, monitored performance, and implemented policies.• Controlled annual advertising budget and oversaw targeted campaigns and special events.• Developed policies emphasizing customer service, resulting in 84% approval rating in Ace’s customer engagement process.• Adjusted to changing market needs consistently offering creative solutions to business challenges through dedicated staff leadership, high-impact marketing campaigns, and strengthening community ties.Proficiencies: PayChex, ADP Payroll, Bureau of Workers Compensation, Ohio State Tax Bureau

• Established processes and sales methods for founding Internet Sales Department. • Excelled at capitalizing on Internet sales opportunities and developing 1-on-1 client relationships.• Managed all aspects from initial inquiry through vehicle delivery.• Overhauled dealership website for enhanced UI and significant traffic gains.• Developed pricing structure for Internet Sales Department and successfully increased sales percentage 30% during tenure.

Facilitated startup as Writer/Editor for Wrestlestock.com, developing and editing profiles for online fantasy game and applying Internet expertise towards offering key recommendations.

Coordinated with news personalities, politicians and celebrities as Studio Technician for MSNBC, directing floor during live studio news casts, managing studio cameras, and preparing lighting and sets for diverse news programs.

Guided setup and launch of The America's Talking Network- Washington Studio as Studio Technician (cameraman, stage director) for Conus Communications (6/94-10/96). Set up studio for live remotes as well as live-to-tape projects, established microwave feeds at various Washington locations, and coordinated with both on and off-air staff.

Rotated between Operating 4 TSM robotic cameras and teleprompter, simultaneously, audio technician and stage management during newscasts and specialty shows as a Studio Technician for NewsChannel-8.