Gregory Barnes Email & Phone Number

Fort Worth-Dallas Metroplex

Perform coaching and consulting engagements while pursuing several personal leadership development initiatives.● Conduct small business client consultations for sales processes and business web presence.● Provide guidance and strategy regarding customer acquisition and retention tactics.● Engaging in a concentrated, active career search processes.

Remote (Dfw Area)

Drove new customer acquisition, new product introductions, and increasing current customer product portfolios for a $38M industrial product manufacturing company. Improved customer interactions and strengthened relationships by leveraging applicable technology tools such providing an ecommerce platform, customer relationship management (CRM) optimization, data analysis, and setting achievable sales goals.• Led, motivated, and cultivated quality customer exchanges for 17 regional sales consultants by applying the tactic of “quadrant method” for territory management. Increasing regional sales from $2.6M to $3.7M (42%) over three years.• Collaborated with the new-hire onboard team to cultivate five to 15 sales consultant candidates per month. Enhanced training curriculum, collateral, and role-play techniques.• Worked with cross-functional team to develop and execute a customer relationship management (CRM) tool increasing interaction efficiency.• Generated $650K in sales in three years by implementing and introducing a new ecommerce platform tool to customer base and national sales team.

Greenville, Texas

Created digital sales channels, ecommerce strategies, and aggressive marketing tactics for a $33M academic textbook company to increase product procurement for resale. Implemented process improvement fundamentals, team building skills, and quality evaluation driving continued excellence. Enhanced training for customer service staff supporting the increase of internet-based activities including Amazon Marketplace sales growth, purchasing site transactions, and direct ecommerce sales.● Drove $4.5M sales, improved customer satisfaction rating to 96%, and reduced merchandise return rates by 4% annually by integrating with Amazon.com Marketplace.● Reduced the inventory upload process by 230 hours annually by automating this process with IT.● Generated $1.5M in purchases, averaging 2,500 transactions over 4 years with a new-condition textbook purchasing website.● Produced approximately 300+ new customers annually and while converting 40% of these new customers into repeat business each year.

Dallas-Fort Worth Metroplex

Managed sales and operation activities for seven retail locations for an academic textbook organization. Created processes to maximize store-level product procurement, inventory and pricing forecasts, customer retention and satisfaction, and location-based marketing.● Grew the business 680% from $350K to $2.4M in 5 years.● Opened seven retail stores generating $175K-$700K annually (market-location depending) across three states.● Allocated annual $50K marketing and advertising budget across all locations.● Grew direct management supervisory reports five to 15+ employees. Implemented a seasonal staffing model to effectively manage 70+ temporary employees.

Bachelor'S Degree, Business Administration

Activities and Societies: Sigma Tau Gamma Fraternity

Education record