Gregg Birkner Email & Phone Number

Lindon, Utah, United States

Health Insurance Agent | Senior Retention Specialist: Heavily involved in all health insurance related duties including enrollment, onboarding, conducting member care assessments, locating in-network providers and setting up customer appointments. Active health insurance agent in 40 states and certified/licensed with multiple national insurance carriers. Scope also encompasses driving customer development and retention.  Achieved company monthly bonuses every month since August 2020.  Part of a new Pilot Program between GH and Humana to increase customer retention among enrollees in Humana Special Need Plans started in summer 2022.

Greater Salt Lake City Area

Directing this ecommerce firm centers on providing expertise to clients regarding strategic sales, product positioning and launch, and online advertising, to accelerate revenue growth on eBay and Amazon. Determine products, pricing, and promotions strategy. Optimize numerous ecommerce sales channels. Additionally, articulate and execute social media and online brand management strategy across Facebook and Google. Place sharp, consistent focus on optimizing sales conversion. Develop clients’ product build sheets for item placement on Macy's, The Home Depot, Wal-Mart, Kohl's, Bluestem, and SHC. Scope also encompasses driving business development, client acquisition, long-term value creation, and reputation management. Oversee 3-5 associates executing inventory, labeling, and shipping. ► Single-handedly drove $5M in domestic revenue and $500K internationally (40+ countries) on eBay, executing 25,000+ transactions with less than 1% returns.► Skyrocketed eBay account for mid-sized sporting goods company from “below standard” to “top-rated” status, and upleveled feedback 400%+.► Captured #1 online category ranking in just 3 months for multi-million dollar furniture and outdoor recreation company, and sold 1,000+ units that same period.► Exponentialized sales of most profitable digital product from $5K to $100K for health and wellness company in 2 years. ► Propelled online sales to 500%+ year-to-year, by optimizing product listings and bundling products together.

Draper, Ut

Provided strategic account management for eBay’s top sellers, minimally 30 accounts annually, ranging up to 200 top sellers domestically and internationally. Primary objective was to consistently drive eBay category growth. Defined, achieved, and exceeded sales objectives per brand, as well as annual projected sales goals for each account. Scope further encompassed providing ecommerce subject matter expertise, directing ecommerce sales, and liaising with digital customers and partners. Conducted deep dive analysis on issues impacting sellers’ performance, serving as voice of the seller providing feedback to shape product development and process improvement.► Instrumental in contributing to 25% sales increase, by developing scripts for eBay reps to upsell 10 add-on products and services.► Boosted customer satisfaction 30% by overhauling PowerSeller customer support training manual and rewriting 50 widely-used customer support email responses.► Structured and delivered professional training and development to marketing team regarding best practices in upselling.► Generated 20,000 clicks to 1 eBay Store utilizing single social media platform, and provided training and development to teams on eBay pay-per-click program.► Structured and delivered 90-minute presentation on innovative selling at eBay’s National Convention for 500+ top sellers.► Garnered cumulative SatMetrix Response Score of 6.62 and Mean Score of 6.47 on 7-point scale on 200+ surveys. ► Captured Blue Moon award from eBay senior leadership, and commendable monetary gift for outstanding presentations at eBay Live National Conventions.

Mba, Marketing

Activities and Societies: Assistant to the Dean of Business for two semesters

B.A., Communications, Broadcast Journalism