Moved into part-time role working 2 shifts per week to maintain contact with hotel and restaurant business. Manage up to 8 bartenders and all shift activities and responsibilities ensuring service quality and standards are of the highest level.✔ Coordinate set up of bar, oversee inventory control prepare consumption reports.

Played an integral role delivering leadership in operational planning and execution. Applied comprehensive knowledge of local and state regulatory requirements to ensure all utility installations are in full compliance. Developed and managed strong relationships with clients and government agencies ensuring expectations are met and exceeded. Managed teams of 5 – 15 staff on construction projects.✔ Oversaw all procurement of supplies, identifying and negotiation with vendors and suppliers to secure best value and quality.✔ Consistently developed, coached and mentored staff with a focus on quality, service and safety. ✔ Prepared and submitted permit applications such as those required for roadwork and access including traffic control.✔ Built strategic relationships with key decision-makers to facilitate new business and ensure continual growth.✔ Devised, developed and implemented policies and procedures together with conducting rigorous inspection of equipment, job-site and employees to ensure high standards of health and safety are maintained.✔ Passed 100% of government safety inspections pertaining to safe installation of utilities.

Headed day-to-day operations and managed 60 – 100 employees for a growing party rental business, providing furniture, furnishings and equipment for events ranging from small private parties to large scale corporate events. Provided strategic leadership including operations, marketing, driving new business acquisition and revenue growth.✔ Conceived and implemented initiatives that significantly increased brand awareness including designing company website generating increased sales revenue.✔ Continuously evaluated process and procedures to identify improvement opportunities such as introducing an improved routing system reducing delivery time and substantially increasing customer satisfaction.✔ Redesigned tent confirmation process, increasing efficiency and generating revenue growth.✔ Managed all aspects of vehicle operations for a fleet of 12 trucks, including safe loading, inspection and safe operations.

Steered operational efficiency and delivery of service excellence, overseeing F&B, Banquets, Restaurant, Room Service and Lounge. Managed 12 – 15 direct reports and held responsibility for 200+ hourly employees. Led and inspired staff in continually striving to deliver customer service that surpassed expectations. Efficiently managed a $24M budget.✔ Reduced room service delivery time by more than 50% through astute remodeling of the room service department.✔ Implemented a range of initiatives to improve workflow and increase event flow including redesigning court yard landscaping making it easier and more efficient setting up events.✔ Developed streamlined process and procedures that increased cost efficiency and revenue.

Led the department including managing 4 direct reports in the delivery of high quality customer focused service. Oversaw all aspects of event planning and worked collaboratively across departments including sales and Head Chef. Held accountability for $20M annual budget. ✔ Developed detailed event plans working closely with clients, and sales to articulate requirements and collaborated with the Head Chef to plan menus aligned with allocated budgets.✔ Managed and monitored staffing levels to ensure optimal service and cost efficiency.✔ Interviewed hired and managed training of staff along with overseeing and conducting performance appraisals.