Gregg Huberty Email & Phone Number

Vernon Hills, IL, US

Provide pre and post-sales architectural support to CDW’s Account Managers (83 total in Texas) including; RFP Proposals, Presentations, Discovery Sessions, Architecture, Configurations, BOMs, Ordering, ROI, Business planning, and partner relations. Solutions that were proposed included; Premise and Cloud Unified Communications Solutions, IP Telephony.

New York, NY, US

Kanata, ON, US

• Provide pre-sales and post-sales support to ShoreTel Partners and Customers, in regards to ShoreTel’s Enterprise Contact Center solution including; RFP, Proposals, Presentations and demonstrations, Discovery Sessions.
• ShoreTel IP Architecture and Implementation Certified
• ShoreTel ECC Design and Implementation Certified
• ShoreTel Demo CertifiedDeveloped Anatomy of a Contact Center and Basic/Advanced Contact Center Training classesDeveloped RFP Proposal documentation (Q&A).

Munich, Bavaria, DE

• Provided Presales Engineering support for the Siemens Openscape Unified Communications and Call Center Solutions including; discovery to determine customer needs and vision, solution development and design, Statements.
• Siemens Openscape Solution Design Certified
• Siemens Openscape Solution Deployment Certified

Houston, Texas, US

• Providing support for HP’s Unified Communications and Collaborations solution, Microsoft’s Office Communication’s Server (OCS)/Microsoft Lync including sales/technical presentations, RFP and proposal responses.
• Microsoft Office Communications Server R2/Microsoft Lync trained and certified.
• Avaya Aura Certified Designer
• Avaya Aura UCC Certified

Responsibilities include support for Genesys' intelligent Workload Distirbution (iWD) solution. iWD allows organizations to add other types of interactions to their enterprise including e-mail, fax, service requests, trouble tickets, etc. and routes them intelligently to the best skilled available representative.In addition to the above role, I have also.

Menlo Park, CA, US

Was assigned to the Advanced Technologies Group to work with very large customers to determine their needs and help them grow. In addition, I was asked to help launch a new product, Genesys Express, their midmarket solution.

Menlo Park, CA, US

A technology Specialist focused on one product and was the global representative fro that product. I was the IPCC (Internet Protocol Contact Center) specialist, which was Genesys IP Contact Cneter product for our customers that wanted to use IP (H.323) to provide contact cneter capabilities in their call center.The position was global with responsibilities.

Menlo Park, CA, US

The Technology Managers (only 4) were the decision makers for the SEO organization including training, presentation, and demonstration. I was the lead Technology Manager and reported directly to the VP of Genesys. Additional responsibilities included supporting several Account Executives in a Sales Engineering role. The larger more important accounts to.

Responsibilities including the guidance of six sales engineers in the Midwest region. This included technical and sales type mentoring as well as career path guidance.

Responsibilities were to support seven account executives in the midwest region, and most of the European region with activities including presentation and demonstration of the Genesys Applications, providing technical and sales RFP responses, with 90% travel.Was presented the 1st Sales Engineer of the year award in 1999, while being involved with over 25.

Morristown, New Jersey, US

Milwaukee, WI, US

Murray Hill, NJ, US

Masters, Computer Science

Bsee, Engineering

Bs, Math/Psychology