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After 20+ years in senior leadership roles I now have a portfolio career of adviser, investor and mentor activities. With CEO / MD / Ops Director experiences in large corporate and supplier organisations and a strong general insurance network, my strengths are in strategic planning, governance, communication, transformational change, growth, results delivery and innovation. I've led significant governance activities ranging from chairing committees, participating on industry advisory boards, introducing regulation and overseeing risk management / compliance regimes.

My daughter and I run this artisan coffee shop together in Norwich. All cake baking is done in-house with delivery facilities available too. Check us out on Facebook and Instagram!

Supporting this rapidly developing company in growing themselves and the drones services sector across the UK and beyond.

Supporting growth in existing UK markets and expansion into new market sectors

Undertaking an adviser role to support the growth and development of this well funded exciting tech start up in the Artificial Intelligence Deep Learning sector.

Supporting Evander with strategy, planning, coaching and ambassadorial activities.

Supporting the global and domestic expansion of TSG and Netwatch

• Appointed to review and implement strategic plans that significantly raise revenue and earnings:• Significant business wins secured to commence growth journey;• Re-organisation proposals delivered and efficiency improvements initiated. Lifestyle decision made to move to a portfolio career during Spring 2016.

• Held P+L accountability for £75m revenue, 1,000 staff, 100,000 customers taking over at a time when the business was in decline with poor market reputation, falling revenues, and margins, governance issues and low staff morale.• Changed the business mix significantly to higher value and higher margin products. Focused the organisation on technical excellence and great service delivery whilst building an engaged work force. Improved margin by 55% and cash collection by 15% over 3 years.• Restructured the business reducing the FTE base from 1,450 to 1,000, introduced a flexible resource pool in response to market volatility. Reduced the number of operating locations.• Modernised company infrastructure across car fleet, premises and IT hardware improving efficiency and morale.• Instigated an extensive governance improvement programme over two years and moved red ratings across the board to predominantly green.• Rolled out Systems Thinking methodology and multiple technology improvements into a mature workforce creating major service and efficiency gains and a change ready culture. Raised staff engagement from 56% to 82% and Net Promoter Score from -20 to + 37. Gained outstanding status in 2014 Investor In Customer accreditation.• Improved position in market benchmarking surveys. Won Loss Adjuster of the Year 2012, Business Partner of the Year and Training Excellence and Impact 2014 awards. • Won new business and launched new products resulting in organic market share growth. • Led the acquisition of a £3m, 50 FTE company and fully integrated within 4 months.• Drove the acquisition of a £45m, 600 FTE organisation and steered through CMA clearance.• Won the Crawford Global CEO award for execution in 2014. FCA Approved Person and member of the I Love Home Claims Industry Advisory Board.

• Led the development of the global Home claims portfolio valued at £100m+ and tailored solutions for each geographical market place.• Created new P&L structures, transparent MI and local targets.• Built a suite of product offerings and detailed plans to deliver 25% growth over 3-years.• Launched a number of initiatives tailored to local market circumstances with key successes in Australia, South Africa and United Kingdom.

• Negotiated the purchase of Asprea with a £35m turnover and 500 FTEs from Carillion.• Held full P&L accountability and delivered targeted profit margins whilst implementing a new pricing mechanism.• Led the integration of staff, IT and central service functions into Aviva.• Re-procured the supply chain base of nearly 100 suppliers to increase both value and quality • Reduced the expense base by circa 33%.• Delivered the twin objectives of improving both customer service metrics and reducing the operational costs cost by at least 30% within 12 months.

• Accountable for 1,250 staff across seven locations, including two in India, handling 750,000 claims per annum and £1.2bn of claims indemnity spend within a budget of over £25m p.a..• Responsible for service delivery to key brands of Barclays, Santander and Saga.• Implemented Lean process methodology, migrated work to two key centres and right-shored outsourced work leading to major improvement in service ratings and productivity levels.• Re-tendered large elements of the downstream supply chain.• Achieved a 10% reduction in claims indemnity spend, a 25% reduction in annual expense budget, whilst increasing customer satisfaction scores in market benchmark surveys.

• Leadership of numerous central service functions including the Aviva General Insurance complaints function of 50 FTE, the MI team of 200 FTE, and accountability for the service delivery of three off-shored service providers in India.• Governance responsibility included introducing and managing Treating Customers Fairly regulation across Aviva GI, chair of the Aviva Financial Crime Forum and offshore supplier management• Directed Aviva’s General Insurance collections operation with accountability for leading a 1,200 person team across the UK and India to collect nearly £7bn p.a. via all types of payment method and a diverse range of business models. Supported all Aviva brands including RAC, BSM and Lex Leasing.