Responsible for guiding the global firm strategy for all Files & Productivity products, including Microsoft 365, MFA, Adobe, Box.com, Print, and other productivity solutions. Partnered across multiple business units to update legacy systems/processes to modernize and streamline firm operations.• Assessed software tools and innovations to identify opportunities for AB to innovate processes utilizing new features and technologies, including Passwordless Authentication, deploying Microsoft Copilot, migrating to cloud platforms, and modernizing print solutions. • Managed product engineering priorities across multiple teams to focus resources on higher value outcomes. • Responsible for designing, implementing, and managing global processes, implementing best practices, and crafting documentation and communications. • Responsible for creating and implementing training for products.• Guided firmwide multiyear strategy and planning for productivity solutions.

Duties include providing technical leadership for collaborative technologies, managed staff during specific projects, managing multiple business critical SharePoint environments including four extranets, Office 365, and Project Server. Responsible for project management, process improvement, security risk analysis, training, and process documentation.• Analyzed existing SharePoint architecture; implemented best practices• Identified critical security challenges and implemented corrections • Created and initiated an upgrade plan for data from SharePoint 2007 to 2010• Planned architecture for SharePoint 2013, 2016, and O365• Planned RBS, Enterprise Search, Enterprise Document Management implementation• Responsible for Active Directory security configuration and Azure multi-factor authentication • Responsible for prioritizing high volume of critical support tasks and high impact projects• Assessed, deployed, and maintained third party tools • Initiated environment, procedural, and training documentation

Functions include project management, business analysis, support and development of all intranet publishing and electronic content management resources, mitigating risks, training, and documenting processes • Created and initiated an upgrade plan from MOSS 2007 to SharePoint 2010• Developed the Portal Content and Electronic Content Management Technology Strategy for NES, including capabilities, resources, and opportunities; conducted steering committee meetings• Initiated, planned, executed, and controlled several multiphase projects and initiatives, including Sales Order application, Complaint Tracking application, and Finance dashboard • Analyzed existing Nashville Electric Service business models, researched products, and provided technology options to improve collaboration, data capture, workflow, and processes• Created and presented to executives a system demo with information pamphlets outlining the information and document management benefits for Nashville Electric Service• Implemented the deployment and upgrade of Microsoft SharePoint Portal, SharePoint Services, MOSS, and Optical Character Recognition data capture throughout Nashville Electric Service• Created development environment and performed server backups for the SharePoint server• Designed and created portal sites, applications, and workflows for departments including the Information Technology Project Management sites

Responsible for recruiting meeting Speakers and Sponsors.Own the SUG Speaker Guide and submit any proposed changes of the Speaker Guide to the Board of Directors for a regular voteSupport other Board of Directors members in their roles.Perform other duties as determined by the Board of Directors or the President.

Assumed responsibility for organizing and planning convention programming track and organized volunteer support. Developed relationships with publishers, developers, local retailers, and other regional conventions.

Initiated and managed the Continuous Process Flow Initiative for department involving several projects to improve processes and procedures reducing processing time, improving accuracy, and enhancing customer service.Responsible for training, coaching, and motivating a department of twenty employees propelling productivity and performance to top team awards.• Performed GAP analysis to identify areas of improvement in department processes flow• Identified, designed, and created reporting for trending and forecasting velocity, error rates, productivity, processing time, and statuses; created Ad Hoc reports as requested• Recognized need and created databases; assigned user permissions, updated tables, and performed database functions to insure integrity of data• Designed, created, and updated documentation for process flow and database user manuals • Set challenging performance goals that drove exceptional team productivity. Hired and terminated personnel, assigned projects and tasks to team members, performed performance evaluations and approved time; • Assisted clients, vendors, and managers with service issues

Responsible for database management and reporting the performance of the sales and customer service department. Supervised a team of customer service agents mentoring and training them to provide the highest caliber service to clients.