Operations Manager
Lancaster, Pennsylvania Area
CarMax is a used vehicle superstore which is built on a foundation of integrity, respect and transparency.I was responsible for the overall success of the Northeast Operations Department, and for developing a team of managers to drive performance and share the holistic strategic vision of the company. As one of four Regional Sustainment Leaders, our additional responsibilities include achieving sales, financial and staffing targets, along with providing high CSI, resolving associate and customer issues, and ensuring compliance with OSHA, EPA and risk management rules and regulations.Selected Achievements:• Successfully led the conversion of 14 CarMax locations from the S2 to the CFS format to have all flow production facilities under one operational umbrella. Details of the conversion included re-writing of standard work, upgrading visual management, training and gaining buy-in from the senior and mid level management staff to increase the overall operational efficiencies in lowering all-in-cost.• Grand opened the Lancaster location and increased staffing and production to the largest vehicle reconditioning facility in the company.• Exceptionally developed a core management and leadership team to support store, region and company growth.