Director Of Business Development / Vp Sales And Service
Oversee and manage all aspects of Business Development Team, sales and service for Retail Delivery Team including 19 Financial Centers, and Customer Contact Center• Manage, lead, and mentor a team of business development officersin Northern California and Tucson, Arizona. Responsible for growingmembership through acquisition and management of Select EmployerGroup relationships.• Develop, implement, and manage enterprise-wide sales promotions tostimulate growth resulting… Show more Oversee and manage all aspects of Business Development Team, sales and service for Retail Delivery Team including 19 Financial Centers, and Customer Contact Center• Manage, lead, and mentor a team of business development officersin Northern California and Tucson, Arizona. Responsible for growingmembership through acquisition and management of Select EmployerGroup relationships.• Develop, implement, and manage enterprise-wide sales promotions tostimulate growth resulting in revenue generation.• Collaborate with various department heads and teams to ensure seamless and successful roll out of new mortgage and retail products and services• Underwrite/Approve mortgage loan exceptions and retail loans exceeding branch limits• Manage all aspects of the Customer Relationship Management program.• Member of assets and liabilities committee charged with determiningnew products, deposit and loan rates, and promotional campaigns.• Develop and implement streamlines in processes to maximize front-lineefficiency.• Manage community partner relationships in six counties in Californiaand Arizona.• Work with lending and marketing partners to develop internal andexternal campaigns.Highlights:Integral member of acquisition team charged with acquisition of two major Credit Unions, Key decision maker in the purchase, development, andimplementation of new on-boarding and CRM programs.Developed and implemented complete overhaul of retail incentiveprogram through careful analysis and modeling which resulted inover 40% increase in production of high revenue generatingproducts.Provided retail leadership in all aspects of new CRM program fromproposal to implementation.Lead the Business Development team from 10% share of total newmembership in 2007 to 23% of total new membership in 2009 and24% in 2010.Developed and implemented new mystery shop program in 2008 Show less