Emergency Dispatcher
CurrentAt the Port of Portland, I answer incoming emergency and non emergency phone calls, and radio traffic. This includes the emergency and non-emergency 10 Digit numbers exclusive to the Portland International Airport, and 911 calls transferred to our center by the Portland City 911 System (BOEC), or other agencies. I triage emergency calls and dispatch police, fire, medical, maintenance, and operations units with various capabilities (including watercraft and ground units). Unlike traditional 911, however, at the Port we specialize in and focus on building/asset security, and aviation security. The Portland International Airport provides a dynamic and complex environment to dispatch emergency services in and requires specialized knowledge and additional attention. Airport emergency services see all of the same calls that city or county level 911 would see, with the addition of aviation security related incidents. Additionally, I review CCTV footage all over our jurisdiction to gather first hand information about calls for responding units, assist with various customer service needs, and help to coordinate a variety of departments all around the airport in both emergency and pre-planned events, as well as coordinating with neighboring agencies for mutual aid assistance.