My significant expertise in leading Customer Experience initiatives has covered diverse business areas, including sales, marketing, operations, product, and program management. I’ve integrated technology and processes across functions, improving client and employee interactions. My reputation is that of a champion for both clients and employees through focused development, collaboration, and positive change management. My ability to articulate complex information and present it to cross-functional audiences helps me to gain buy-in and ensure the successful adoption of high-quality CX initiatives. I am devoted to creating lasting customer loyalty and profitability through people, processes, and technology.In addition, I am a strong communicator and collaborator skilled in guiding team building, relationship management, and professional development functions with diverse colleagues of all levels. I am well versed in providing leadership to senior managers and serving on executive boards to guide strategic planning and key process improvement initiatives. I leverage highly transferable business development skills with expertise across Agile and Six Sigma best practices, global supply chain processes, IT and business governance, change management, and customer experience innovation functions. Further, I hold demonstrated success as a business process owner with accountability for enhancing customer-facing technologies and managing associated product deployment efforts.Core Competencies:● CX / C-Sat / NPS ● Executive Presentations ● Operations ● Budget Management ● Customer Insights ● Customer Journey ● Coaching People ● Innovation ● VOC Strategy ● Change Management ● Six Sigma & Agile ● Project & Program Management