Our mission is to build caring relationships in order to gain permission to share the life-changing good-news of Jesus Christ in a non threatening manner

Chapter Chaplains provide spiritual encouragement to the chapter. The role is to lead the chapter into a place where each member will be viewed as “chaplains” to the secular world. Key functions of the Chapter Chaplain:Be a prayer warrior. Assemble prayer teams. Be an encourager.Deliver short nondenominational devotions at chapter meetings. Take prayer requests during chapter meetings.Visit the sick; encourage and pray for them.Accompany the Chapter President on visits to chapter guests and members.Attend chapter and officers’ meetings.

The Customer Success Account Manager (CSAM) is a key advisor to Microsoft’s Premier and Unified Support customers, managing Support Services that are aligned to the customer’s business priorities in order to maximize the value of their Microsoft investment, and accelerate their digital transformation.The CSAM is the primary front-line customer facing support role within the Microsoft Services organization, and is responsible for the overall growth, quality, and satisfaction of the customer’s support services relationship. This role is front and center with Microsoft customers supporting them in their digital transformation, while driving business impact.

FastTrack Manager (FM) for Office 365, EMS, and Project Server Online drives execution and provides automation improvements to maintain customer and partner satisfaction during the FastTrack ‘deployment’ phase. The FM is responsible for delivering the customer Onboarding Experience for these services while utilizing the company’s IP and assets across partners, Microsoft Enterprise services and support teams, the Microsoft field sales organizations and Office 365 business groups. Specific responsibilities:• Execute, manage and lead a set of Office 365, EMS, and Project Server customers and partners thru the Onboarding process. • Analyze, develop and communicate key Onboarding process and technology improvements for onboarding and entire deployment cycle.• Deliver and report key business metrics for onboarding.• Responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.• Develop, foster and maintain effective customer and partner relationships maintaining CSAT• Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics• Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.

Working with the technical support team supporting some of Microsoft’s largest enterprise accounts on the Office365 Dedicated/ITAR suite of services. Routinely engage with customers during the critical phase of onboarding and early adoption to provide guidance around process, procedure and escalation engagements. Another aspect of the role is to ensure swift remediation of escalated issues and keeping the customers and business partners informed of progress. Post-deployment I provide continued oversight, ensuring overall health and well-being of support delivery engagements. In this role I also engage with service teams, escalation teams, support delivery, readiness, field SDMs and deployment managers to ensure the best possible support experience possible for customers.

Worked with SharePoint Support - helped to form a team of 22 college graduates (10 in 2011 and 12 more in 2012) into SharePoint Support Engineers

Onboarding Relationship Manager (ORM) for Office 365 drives execution and provides automation improvements to maintain customer and partner satisfaction during the FastTrack ‘deployment’ phase. The ORM is responsible for delivering the customer Onboarding Experience for Office 365 while utilizing the company’s IP and assets across partners, Microsoft Enterprise services and support teams, the Microsoft field sales organizations and Office 365 business groups. Specific responsibilities will include:• Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding process. • Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle.• Deliver and report key business metrics for Office 365 Onboarding.• Responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.• Develop, foster and maintain effective customer and partner relationships maintaining CSAT• Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics• Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.

Responsible for:Providing Biblically Based Sermons and Teachings to congregation and small groupsProvide resources to the congregation in order to encourage spiritual growth and learningProvide direction to House Church Leaders on Bible passages discussed during meeting timesProvide pastoral ministry to the congregation along with Lead Pastor

Army Corps of Engineers and Hewlett Packard