Chief Revenue Officer
CurrentSuccessfully leading all Global Sales and Business Development efforts. Reorganized and refocused the team and selling model resulting, since 2014, year on year growth rate of over 100%, with a 98% customer retention and renewal rate. Sales also added notable strategic customers – IBM, Cognizant, CSI, COCC, Fidelity Investment Systems and FiservDeveloped and deployed our Client Service Organization. Implemented a semi-annual Voice of the Customer Survey that yielded satisfaction scores of 95% or higher for overall customer satisfaction.Leading all aspects of Marketing and Public Relations. Refined messaging and strategy of product, positioning, price, and promotion. This resulted in earned PR successes in the Wall Street Journal, American Banker and numerous other financial service trade publications, national business journalists and leading Analysts such as AITE, Gartner, and Forrester.Manage actively full P&L responsibility.