Greg Gutknecht Email & Phone Number

Atlanta, Ga, Us

Provides computer hardware and software support to corporate end users via deskside, telephone, store visit, and remote support channels on a variety of issues. Identify, research and resolve hardware and application technical issues. Responds to telephone calls, email, work que and walkup requests for technical support. Travel to corporate retail stores for onsite hardware and software application support. Document and tracks issues providing necessary notes and feedback within At Your Service Ticketing Que

Provides computer hardware and software support to end users via desk-side, telephone and remote support channels on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Passed vigorous Polygraph and background check from State of Georgia and Georgia State Patrol.

Peachtree Corners, Georgia, Us

Provides end-user support and maintenance within the organization's desktop computing environment. Provides first and second-level Windows, Exchange and application support via desk-side, telephone and remote support channels. Provide hardware support on laptops, desktops, printers, video conference, mobile phones and peripherals for employees and contractors. Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, application servers and administrative systems.

Supporting role within the IT services department performing such activities as New user configuration, Windows 7 Enterprise - Troubleshooting, Installation and Configuration of Computer OS and Hardware Components. Network and deskside Printer Install and configuration. Asset Management.

Lawrenceville, Ga, Us

Supporting role in various activities as directed by the Dean of Computer Science Department such as: Image deployment of Server 2012 utilizing ghost imaging software to 50 workstations.

Temporary assignments in various organizations in a Desktop Support role. Most recent assignment assist in the migration from Windows Xp to Windows 7 at Wells Fargo Bank.

Course Maintenance. Equipment Operator - Maintenance of greens, fairways, roughs and club house grounds.

Developed business plan, Developed marketing plan, Prepared estimates and bids, Designed Projects, Lead Projects, Installed plant and hardscape material, Service calls, Problem solving, Customer retention, Inventory management

Associate Of Applied Science (Aas), Computer And Information Systems Security/Information Assurance

Associate Of Applied Science - Aas Network Administrator, Microsoft Server Administration