Gregg Van Voorhis work email
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Gregg Van Voorhis personal email
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Mr. Van Voorhis has over 25 years of experience as an Operational Director, Engagement Manager, Salesforce Functional Architect, and Strategic Consultant. He has a successful track record of managing multiple projects and helping clients transform their businesses in sales, customer service, marketing, and operations. His experience covers Fortune 500 companies, Start-ups, Small-to-Medium-sized businesses, Non-Profits, and the Federal Government. He successfully delivered projects for industries including aerospace, automotive manufacturing, publishing, printing, financial information, telecommunications, healthcare, energy, and financial consulting. Mr. Van Voorhis is a strong, strategic leader who delivered solutions including blueprinting, roadmaps, end-to-end transformations, supplemental enhancement engagements, complex integrations, org merges, org splits, and ongoing support and maintenance. He is also a confident, experienced, and accomplished public speaker having presented at speaking engagements live and in web sessions to groups from one to over one thousand.
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Solution LeadI4Dm Oct 2024 - PresentMillersville, Md, Us
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Engagement ManagerCapgemini Jan 2017 - Sep 2024Paris, France, FrMr. Van Voorhis has over 15 years of experience improving business performance through the application of business and technical solutions. He has deep knowledge and experience in: business and strategic planning; project management; call center and contact center management; e-commerce solutions; customer retention; training and instructional design. Prior to his work as a consultant, Mr. Van Voorhis ran a customer service department for a leading publisher of legal and regulatory information. There he designed and implemented a state of the art Customer Contact Center. Mr. Van Voorhis is also an accomplished public speaker. -
Manager, Global ServicesAcumen Solutions Apr 2013 - Jan 2017Mclean, Va, Us -
Director, Customer Account CenterBloomberg Bna Jan 2012 - Apr 2013
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Director, Customer Contact CenterBloomberg Bna Mar 2010 - Mar 2013+ Report to the VP of Customer Operations who reports to the President+ Designed and implemented strategic plan to bring the Customer Contact Center up to date:* First to promote cloud solution for contact tracking* Led the effort to implement cloud solution for CRM* Selected and implemented cloud solution for IVR and CTI* Designed cloud solution for electronic order fulfillment* Integrated E-commerce with Customer Contact Center* Migrated contact center e-mail in-boxes to a workflow database* Designed and implemented call recording system* Refined and enhanced performance standards* Designed and implemented Call Quality monitoring programCustomer Contact Center areas of responsibility include: General Customer Service; product and content research support; strategic account management; inbound sales and vacant district coverage; technical support; credit and collections; sales support; and customer training.
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Operations Manager, Customer Contact CenterBna Jan 2004 - Jan 2010Arlington, Virginia, Us+ Report to the Director of Subscriber Relations who reports to the President and COO.+ Direct five operating unit supervisors and perform duties including strategic planning and budgeting. Areas of responsibility include call center, strategic account management; inbound sales and vacant district coverage; and sales credit.+ Perform special projects as assigned by Director including: toll-free number consolidation; audioconference and webinar process design; market segment assignment; sales support unit creation; marketing fulfillment workflow; Customer Relationship Management tool selection and implementation; and new business system training and users group. -
Operations Manager, Customer OutreachBna Jul 1999 - Jan 2004Arlington, Virginia, Us+ Manage all aspects of multiple units including staffing, reporting and workflows. Areas of responsibility included customer training; customer retention; and content support contact center.+ Analyzed the workflows and effectiveness of telemarketing programs, retention call programs and vendor relationships. Enhanced the processes and relationships to save over two million dollars while improving performance.
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Lead Electronic Product Training RepresentativeBna Mar 1997 - Jan 1999Arlington, Virginia, Us* Created and developed Training unit from a two-person operation to a highly -touted team.* Designed and coordinated training programs for prospective customers, large clients, sales representatives, and inside staff.* Traveled to BNA’s strategic CD-ROM and Web subscribers as well as to national conferences to provide product demonstrations, support and training.* Created technical and research documentation to supplement training sessions and to market BNA products and services.
Gregg Van Voorhis Skills
Gregg Van Voorhis Education Details
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American University -
University Of PittsburghPublic And International Affiars
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American UniversityPolitical Science And International Relations
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Franklin Regional
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University Of PittsburghMaster'S Degree
Frequently Asked Questions about Gregg Van Voorhis
What company does Gregg Van Voorhis work for?
Gregg Van Voorhis works for I4dm
What is Gregg Van Voorhis's role at the current company?
Gregg Van Voorhis's current role is Business Transformation Through Cloud Solutions.
What is Gregg Van Voorhis's email address?
Gregg Van Voorhis's email address is gk****@****hoo.com
What schools did Gregg Van Voorhis attend?
Gregg Van Voorhis attended American University, University Of Pittsburgh, American University, Franklin Regional, University Of Pittsburgh.
What are some of Gregg Van Voorhis's interests?
Gregg Van Voorhis has interest in Database Design/sqlcrm/customer Service, Database Design/sql Crm/customer Service, Basketball, Cooking And Homebrewing, Cigars, Golf, Salesforce, Contact Center Technology And Operations, Com (Admin/development), Softball.
What skills is Gregg Van Voorhis known for?
Gregg Van Voorhis has skills like Salesforce.com, Crm, Customer Satisfaction, Cloud Computing, Lotus Notes, Salesforce.com Implementation, Contact Center Management, Account Management, Salesforce.com Certified Administrator, Change Management, Budgets, Contact Center Technology.
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