Accountable for the daily completion of orders, shipping and receiving of goods, for both domestic and international wholesale/retail vendors. Liaison with production, packing, and customer service departments to successfully maximize orders to increase company profit. Plan and organize dock schedules to accommodate inbound and outbound freight and ground shipments. Respond to and find solutions to logistic issues and ensure minimal to no interruption to customer deliveries. Monitor and control quality and delivery of goods per company requirements and SOPs, in addition to include all required customs documentations. Communicate across multiple cultures and work well in a global team enviornment.

Provide world-class customer service to each Herman's Furniture and Design customer. Assisted in every aspect of the customer service experience from providing product knowledge for 50+ furniture vendors, in-home design service, to cash handling and generating sales and purchase orders. Acted as an in-store fabric specialist by organizing textile swatches by vendor, color and pattern. Participated in special events, seasonal decorating and marketing. Proactively created a sense of community by reaching out to local businesses to offer locally crafted furniture and design service to enhance their own customer experience; provide floor plans, decor advice and consultations. Accurately price and display merchandise in an attractive manner to promote sales.

Analyze textile designs for categorization, by using product descriptions, material makeup, color mapping, and pattern elements. Created collections and accurately translated information into AS400 to allow procurement for sample distribution, catalog placement and mill production. Responsible for auditing the Product Categorization and Color Classification used for merchandising and corporate website to ensure product is assigned properly, allowing seamless ordering procedures. Liaison with mill production to ensure quality and brand standards are met. Maintain department SOP’s to keep associates informed of current processes and changes. Plans, assigns, and directs work; appraises associate performance; addresses concerns and resolves problems. Supervises Research associates to ensure customer requests are handled in an accurate, timely and efficient manner. Survey request data in SharePoint in order to conduct weekly review of associates to ensure quality of service and expectations of department goals are met. Performs other duties as assigned.

Implemented policies, procedures, and operating performance standards for high volume Jo-Ann Fabric location, beginning in 2013. Assisted in multi-phase remodel of an existing Jo-Ann Fabric store. Essential member of the team responsible for opening a new store location with an average planned sales forecast in excess of 2 million dollars. Acted as Interim Store Manager, to afford a team member the opportunity to be shared within the district. Hired, trained, and motivated these store teams, while adhering to a time sensitive planning schedule. Executed merchandising planograms, involving vendor specific product knowledge and placement. Expanded my knowledge beyond the minimum requirements of my position in the categories of Sewing & Textiles to better serve the customers.

Actively promoted and spoke to the benefits of the Barnes & Noble’s “NOOK “E-Reader, and other Digital Media products when making product recommendations to customers. Championed the Digital Media sales, resulting in competitive top ranked placement amongst other locations with the United States. Trained associates in all aspects of brand specific standards, membership acquisitions, and divisions of responsibility. Established, and maintained B2B sales within a specific local territory. Trained in all other aspects of the customer experience and covered the sales floor as needed. Remained focused, and attentive to the Digital Media business and provided support and feedback as necessary.

Provided world class customer service to each and every Shaw’s customer. Assisted in every aspect of the Customer Experience with the exception of Deli & Seafood areas, products and services. Acted as an in-store Art Director of sorts by organizing special events, seasonal decorating and marketing. Proactively created a sense of community by holding Super Bowl Parties, complete with activities for children, including but not limited to face painting and games. Actively took part in specialized training in cake decorating and floral design to ensure these services were available at all hours to accommodate the needs of the business. Took part in quality control to adhere to company standards. All duties completed accurately and in a timely manner.