Responsible for supporting the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and/or any related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational functions, enabling employees and departments.

Responsible of providing technical support for networks, firewalls, routers, switches, and network security with Cisco Meraki and Azure. Manage, maintain, and update a support issue ticketing system to track all items for root cause analysis and resolution. Monitor all network infrastructure systems on a daily basis. Work closely with store end-users, other team/department members, and vendors for all network challenges.

Responsible for the administration, implementation, and management of 8x8 applications. Support for all telecommunications includes performance, availability, capacity planning, backup, root cause determination, and problem resolution. Executed technical tasks, managing and configuring a UCaaS system, managing complex call routing, and resolving VoIP issues within the IT Department. Work closely with users to assist with telecommunications issues and challenges.

Manage and maintain a highly reliable server and storage architecture with Windows and Linux operating systems. Support for all data center operations, including performance, availability, backup, root cause determination, and problem resolution. Support and administration of Amazon Web Services (AWS). Administration and support for the Microsoft Office 365 migration. Work closely with vendors/developers of applications for troubleshooting, updates, and administration purposes.

Provides on-site/on-call computer support and helpdesk services for the IT operations of all the clients. Acts as the first level of problem determination and resolution for both hardware and software. Install, set up, and configure Windows, Linux, and MAC operating systems on servers and workstations. Configuration of network equipment such as firewalls, switches, routers, and access points. Install and configure in-house applications: ERP System, Attendance Monitoring System, Access Control System, CCTV. Responsible for email configuration, internet connectivity, and application installation. Structured cabling for data networks and voice networks. Provides technical documentation for the annual maintenance contract (AMC).

Administration, maintenance and troubleshoot, and support Windows 2003, 2008, and 2012 operating systems, support Hyper-V, Active Directory, and DNS. Installation and support for Data Loss Prevention to detect data breaches using EndPoint Protector Server and client. Administration and support for developers' code review using the Crucible web-based tool. Knowledgeable in administering and supporting access card devices using the ZKAccess 3.5 Security System application. Installation, configuration, and support for the Cisco Telephony System.

Servers, systems, and application administration maintain and manage all servers, accounts, applications, performance monitoring tools, and backups. Responsible for system integration. Support developers, BA, and other external clients during testing. Support and resolve escalated problems in production. Assigned to Project Management and System Implementation deploys and maintains firewalls, proxy servers, load-balancers, and all network host security activities. Network asset management, including maintenance of network component inventory and related documentation and technical specifications. Proactively monitor vulnerabilities and threats that may exceed secured financial systems and their components. Operating System hardening, minimum baseline standards, key management, configuration standards for UNIX (Solaris, Linux, and AIX). Ensure that all services in production are properly documented for clients to have a good understanding of the new application and other system enhancements.

Day-to-day supervision of a team of systems and database administrators. Participate and lead a team in providing responses to requests from other system administrators, database administrators, and application developers. Participate in isolation and immediately resolve an issue as requested. Manage the installation and configuration of applications, as well as their deployment, updates and configuration, and support. Installation of Oracle 10g Database, Timesten Database, and Java for production and staging applications. Support for NETPHONE/SMARTNET Project MIN Administration and Provisioning via SOAP UI, SMAF/SMAP, and Huawei/Red Mobile NSN/IPD IN migration. Preparation of pre-work documentation and network/firewall requests for production application deployment. Works with other System Administrators, Database Administrators, Application Developers, Test Analysts, and Project Managers.

First-level problem identification and resolution for all Windows Operating System and Windows Applications, Point-of-Sale System, Electronic Fund Transfer, and WAN/LAN technical issues. Technical support to a wide-range of end-users in areas such as using front-end PoS systems and back-end PC application systems, e-mail, and word processing. Handles hardware and software problem isolation and resolution on workstations and other computer peripherals. System analysis, installation, updates, configuration, maintenance, and troubleshooting of all PC-based In-House application systems, PoS applications, and LAN/WAN applications. Responsible for network management, including the development and implementation of wiring configuration standards, connectivity solutions, overall network operation systems, network software, server hardware configurations, network file systems, directory structure, and the integrity and security of LAN/WAN systems. Support store opening and end-of-day procedures. Maintain and perform periodic backups to tapes and other storage media. Works with other Branch IT Associates and suppliers' and service contractors' personnel.