Dynamic and innovative Career Management Coach | Senior Executive | Management Consultant with a breadth of multi-disciplined experience and track record of delivering business transformation strategies and programs. Leading and motivating successful teams and working collaboratively with key stakeholders to re-engineer processes, systems and people capabilities has enabled the delivery of superior customer experiences and business performance.Have worked for a range of industry/company types including multi-national (Telstra, Ericsson and BP/Castrol), rapid growth (SEEK) and entrepreneurial/start-up (Easy Being Green and my own consulting business, PCM Solutions). I have worked in B2B and B2C strategic and operational roles and engagements, where the scope of my responsibilities has included Global, European/North American and Australian geographies. Expertise: Career Management Coaching | Management Consulting | Customer Management (CXM & CRM) | Business Transformation | Strategy | Program Management | Change Management | Customer Service | Sales | Marketing | Partner/Vendor ManagementStrengths: Leadership | Stakeholder Engagement & Management | Influencing Skills | Communications | Facilitation
Listed skills include Strategy, Business Transformation, Business Process Improvement, Change Management, and 13 others.