Greg Hardiman

Greg Hardiman Email and Phone Number

Business Advisor / Career Management Consultant @ Transcend Services
Greg Hardiman's Location
Greater Melbourne Area, Australia
Greg Hardiman's Contact Details

Greg Hardiman personal email

n/a
About Greg Hardiman

Dynamic and innovative Career Management Coach | Senior Executive | Management Consultant with a breadth of multi-disciplined experience and track record of delivering business transformation strategies and programs. Leading and motivating successful teams and working collaboratively with key stakeholders to re-engineer processes, systems and people capabilities has enabled the delivery of superior customer experiences and business performance.Have worked for a range of industry/company types including multi-national (Telstra, Ericsson and BP/Castrol), rapid growth (SEEK) and entrepreneurial/start-up (Easy Being Green and my own consulting business, PCM Solutions). I have worked in B2B and B2C strategic and operational roles and engagements, where the scope of my responsibilities has included Global, European/North American and Australian geographies. Expertise: Career Management Coaching | Management Consulting | Customer Management (CXM & CRM) | Business Transformation | Strategy | Program Management | Change Management | Customer Service | Sales | Marketing | Partner/Vendor ManagementStrengths: Leadership | Stakeholder Engagement & Management | Influencing Skills | Communications | Facilitation

Greg Hardiman's Current Company Details
Transcend Services

Transcend Services

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Business Advisor / Career Management Consultant
Greg Hardiman Work Experience Details
  • Transcend Services
    Business Advisor / Management Consultant
    Transcend Services Aug 2022 - Present
    Melbourne, Victoria, Australia
    Transcend is one of the Providers for the Self-Employment Assistance Program, a replacement for NEIS.The Self-Employment Assistance Program, is funded by the Australian Federal Government and is aimed at assisting current and aspiring business owners, and provides a range of support services to meet their needs of setting up or running a successful small business.https://www.workforceaustralia.gov.au/individuals/training/activities/self-employment-assistance
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  • Self-Employed
    Business Consultant
    Self-Employed Jul 2016 - Present
    Melbourne, Australia
    Consulting, Business Services, Coaching, Project Management
  • Self-Employed
    Career Management Consultant
    Self-Employed Dec 2019 - Present
  • Right Management Australia
    Career Management Consultant | Coach_(Associate_Part-Time)
    Right Management Australia Jun 2019 - Dec 2019
    Melbourne, Australia
    Career Management guidance and support via 1-on-1 coaching and workshop facilitation
  • Ericsson
    Client Principal
    Ericsson Nov 2015 - Jun 2016
    Melbourne, Australia
    Strategic consulting and client relationship role that aims to leverage Ericsson full consulting/systems integration (CSI) and information communication and technology (ICT) capabilities in business transformation engagements.
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  • Telstra
    Gm - Customer & Business Improvement Programs (Global Enterprise & Services)
    Telstra Dec 2013 - Jul 2015
    Melbourne, Australia
    Established and managed a range of strategic customer and business improvement projects and programs across our Global Enterprise & Services business unit, interfacing and collaborating with key stakeholders and partners within and outside the Company.
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  • Telstra
    Gm - Order To Activate (O2A) Process Performance - Mass Market
    Telstra Aug 2011 - Dec 2013
    Melbourne, Australia
    End to end accountability for process performance (incl. customer, operational & financial) including strategic vision/roadmap, programs of work, risks & issues resolutions.
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  • Telstra Corporation
    Gm - Order Management - Consumer & Channels
    Telstra Corporation Apr 2009 - Aug 2011
    Key leadership role in Telstra’s Business Transformation Program. Responsible for the “health” of Telstra’s Order Management (and other “back of house” data processing) activities. Included responsibility for investigating and “championing” of fixes/remediation for orders that error out/get stuck across multiple order statuses in Telstra’s order to activate processes (Siebel focus). Also included external partner management and relationship responsibilities for order remediation & data processing activities performed by outsourced offshore teams comprising over 1,200 FTE’s.
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  • Telstra Corporation
    Gm - Marketing Solutions - Consumer & Channels
    Telstra Corporation Oct 2008 - Apr 2009
    Represented multiple BU's & worked with IT/Accenture in the design, build, test, implementation & support of Siebel Marketing CRM Solution
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  • Telstra
    Gm - Sales Operations
    Telstra Jul 2007 - Sep 2008
    Led a range of strategic & operational initiatives around business transformation, sales operations, sales quality & productivity improvements across internal & external partner call centres & F2F sales
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  • Easy Being Green
    Consultant - Customer Management
    Easy Being Green Apr 2006 - Jan 2007
    Established & then led Customer Management activities (people, processes & technology) for this "start up" environmental company that generated over $50M of revenue in first 9 months of operations. Included implementation of CRM strategy and processes/systems.
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  • Seek
    Consultant - Business Transformation & Customer Management
    Seek Mar 2005 - Mar 2006
    As a consultant to SEEK, led their Business Transformation Program and a number of initiaties around "Customer Management" incl customer segmentation, targeted offers, customer service & sales process re-engineering
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  • Bp
    Various Gm & Snr Exec Positions
    Bp Jan 1980 - Jan 2005
    International (Global & European) and National (Australian) GM/Snr Exec roles across B2B & B2C business in functions that included Sales, Marketing, Service & Customer Relationship Management
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Greg Hardiman Skills

Strategy Business Transformation Business Process Improvement Change Management Stakeholder Management Program Management Crm Project Delivery Customer Experience Leadership Outsourcing Business Strategy Business Analysis Operations Management B2b Management Customer Relationship Management

Greg Hardiman Education Details

Frequently Asked Questions about Greg Hardiman

What company does Greg Hardiman work for?

Greg Hardiman works for Transcend Services

What is Greg Hardiman's role at the current company?

Greg Hardiman's current role is Business Advisor / Career Management Consultant.

What is Greg Hardiman's email address?

Greg Hardiman's email address is gr****@****tra.com

What schools did Greg Hardiman attend?

Greg Hardiman attended Monash University.

What skills is Greg Hardiman known for?

Greg Hardiman has skills like Strategy, Business Transformation, Business Process Improvement, Change Management, Stakeholder Management, Program Management, Crm, Project Delivery, Customer Experience, Leadership, Outsourcing, Business Strategy.

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