Greg Hedges Email & Phone Number

Portland, Oregon, Us

* Directed a global team of 8 Customer Success Managers, to drive value and business outcomes for over 250 enterprise customers* Achieved a 100% increase in account engagement rates, raising the weekly average number of customer calls from 5 to 10 per CSM within 3 months through consistent tracking, monitoring, and coaching* Reduced churn risk by 20% by redesigning the renewal cycle for the account management team and aligning it with the CSM’s customer engagement motions* Collaborated with CS leadership to develop a scaled, digital-first customer success operating model supporting over 600 SMB and 250 Enterprise customers improving NPS scores by over 40 points* Increased CSM efficiency and customer support by optimizing playbooks and tools for escalation management, NPS follow-up, customer success plans, and EBRs

San Jose, California, Us

* Exceeded GRR targets by 101% to 109% QoQ securing additional retained revenue* Led a cross-functional team, including executive leadership, to support a large strategic customer resulting in a $700K multi-year renewal* Accelerated adoption by over 15% through management of maturity models, executive business reviews, and success plans* Directed cross-functional teams to identify white space, deliver product demos, and introduce strategic partners, generating over $1M in expansion revenue

San Jose, California, Us

* Recruited an SMB customer success team of 8, ramped up within 2 months, and exceeded 3 consecutive quarterly GRR attainment targets by an average of 104%* Achieved 105% to 120% quarterly NRR targets producing up to $200k per quarter in expansion revenue* Redesigned the training program for CSMs to enhance product and industry knowledge which drove value and adoption for customers and resulted in exceeding revenue targets* Activated a partner enablement program that educated CSMs on driving customer value, boosting retention stickiness, and generating over $1M in pipeline for partners

San Jose, California, Us

* Consistently outperformed quarterly retention targets by 5% to 17% while meeting MBO targets* Mitigated churn risk by proactively leading cross-functional escalations to resolution resulting in saving approximately $350k in ARR* Delivered strategic insights to customer executives and practitioners, driving enhancements in customer success plans and maximizing value realization

Portland, Or, Us

* Exceeded revenue targets by 124% within the first 6 months through new business sales * Crafted a comprehensive GTM plan, including positioning, IDP, sales process, and funnel management* Innovated new tools and practices to expedite proposal development, including converting the proposal template to Word format and implementing a pre-approved pricing structure, cutting proposal generation times in half* Collaborated with engineers and designers to develop websites and mobile apps meeting customer business needs and requirements

Portland, Or, Us

* Led customer lifecycle and success initiatives to deliver impactful results for Fortune 500 and enterprise-level accounts* Directed customer onboarding efforts across projects, services, and support teams to ensure seamless transitions and optimal customer experiences*Crafted and implemented strategic account plans to consistently achieve retention and growth targets* Advised clients on single sign-on (SSO) and identity management best practices to meet technical requirements and maximize value

+hedges maximizes the impact of marketing budgets by aligning businesses with the most effective strategies, solutions, technologies, and partnerships.

Philadelphia, Pa, Us

Led the entire digital advertising sales process, from packaging and pricing to tracking performance and sales enablement.

The Pacific Northwest, Us

Drove revenue growth by crafting tailored sales strategies, leading internal teams, building strong client relationships, and delivering impactful, immersive brand experiences.

Portland, Oregon, Us

Led a demand generation agency to drive new revenue, establish strategic partnerships, and create innovative service offerings.