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@marketo.com
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4 phones found area 503 and 206
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Greg Hedges is listed as Customer Success and Account Management Leader | SaaS | Outcomes | Retention | Expansion based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a work email signal at marketo.com, phone signal with area code 503, 206, and a matched LinkedIn profile for Greg Hedges.
Greg Hedges previously worked as Sr. Director, Customer Success - Strategic at Act-On Software, Inc. and Lead Customer Success Manager at Adobe Marketo. Greg Hedges holds Bachelor Of Arts - Ba, Business Administration And Management - Marketing from University Of Puget Sound.
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AeroLeads found 1 current-domain work email signal for Greg Hedges. Compare company email patterns before reaching out.
Proven Customer Success executive with over 12 years of experience in SaaS, leading high-performance teams to exceed business targets. Specializes in building, optimizing, and scaling customer success organizations to drive value and business outcomes for customers.My CS leadership experience started in 2017 at Marketo, following the acquisition by Vista Equity Partners. I was promoted to build and lead a new SMB CSM team and exceeded GRR and NRR targets. Most recently at Act-On Software, I led a global team of 8 CSMs, doubling customer engagement rates and implementing new practices to enhance customer outcomes and reduce churn risk. Additionally, I helped build the scaled and digital-first customer success practice. My strategic approach to Customer Success focuses on understanding customer outcomes, fostering strong relationships, and optimizing value delivery. I am dedicated to developing scalable processes, leveraging data to identify opportunities, and implementing proactive measures to enhance customer satisfaction and retention. Passionate about instilling a culture of accountability and continual growth, I excel at cross-functional collaboration to ensure holistic and seamless customer experiences. Experience includes:* Customer Success team builder, coach/mentor, and growth-minded leader* Data-driven insights, strategies, and KPI accountability* Strategically directing and guiding customers* Proactive success management throughout the customer lifecycle* Client acquisition, expansion, and retention focussed* Executive-level engagement and relationship building
Listed skills include Strategic Partnerships, Digital Marketing, Lead Generation, Account Management, and 36 others.
A career timeline built from the work history available for this profile.
Portland, Oregon, US
* Directed a global team of 8 Customer Success Managers, to drive value and business outcomes for over 250 enterprise customers* Achieved a 100% increase in account engagement rates, raising the weekly average number of customer calls from 5 to 10 per CSM within 3 months through consistent tracking, monitoring, and coaching* Reduced churn risk by 20% by.
San Jose, California, US
* Exceeded GRR targets by 101% to 109% QoQ securing additional retained revenue* Led a cross-functional team, including executive leadership, to support a large strategic customer resulting in a $700K multi-year renewal* Accelerated adoption by over 15% through management of maturity models, executive business reviews, and success plans* Directed.
San Jose, California, US
* Recruited an SMB customer success team of 8, ramped up within 2 months, and exceeded 3 consecutive quarterly GRR attainment targets by an average of 104%* Achieved 105% to 120% quarterly NRR targets producing up to $200k per quarter in expansion revenue* Redesigned the training program for CSMs to enhance product and industry knowledge which drove value.
San Jose, California, US
* Consistently outperformed quarterly retention targets by 5% to 17% while meeting MBO targets* Mitigated churn risk by proactively leading cross-functional escalations to resolution resulting in saving approximately $350k in ARR* Delivered strategic insights to customer executives and practitioners, driving enhancements in customer success plans and.
Portland, OR, US
* Exceeded revenue targets by 124% within the first 6 months through new business sales * Crafted a comprehensive GTM plan, including positioning, IDP, sales process, and funnel management* Innovated new tools and practices to expedite proposal development, including converting the proposal template to Word format and implementing a pre-approved pricing.
Portland, OR, US
* Led customer lifecycle and success initiatives to deliver impactful results for Fortune 500 and enterprise-level accounts* Directed customer onboarding efforts across projects, services, and support teams to ensure seamless transitions and optimal customer experiences*Crafted and implemented strategic account plans to consistently achieve retention and.
+hedges maximizes the impact of marketing budgets by aligning businesses with the most effective strategies, solutions, technologies, and partnerships.
Philadelphia, PA, US
Led the entire digital advertising sales process, from packaging and pricing to tracking performance and sales enablement.
The Pacific Northwest, US
Drove revenue growth by crafting tailored sales strategies, leading internal teams, building strong client relationships, and delivering impactful, immersive brand experiences.
Portland, Oregon, US
Led a demand generation agency to drive new revenue, establish strategic partnerships, and create innovative service offerings.
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Greg Hedges is listed as Customer Success and Account Management Leader | SaaS | Outcomes | Retention | Expansion.
AeroLeads has found 1 work email signal at @marketo.com for Greg Hedges.
AeroLeads has found 4 phone signal(s) with area code 503, 206 for Greg Hedges.
Greg Hedges is based in Portland, Oregon Metropolitan Area, United States.
Greg Hedges has worked for Act-On Software, Inc., Adobe Marketo, Harlo Interactive, Janrain, Inc., and +Hedges.
You can use AeroLeads to view verified contact signals for Greg Hedges, including work email, phone, and LinkedIn data when available.
Greg Hedges holds Bachelor Of Arts - Ba, Business Administration And Management - Marketing from University Of Puget Sound.
Greg Hedges is listed with skills including Strategic Partnerships, Digital Marketing, Lead Generation, Account Management, Social Media Marketing, Strategy, Direct Marketing, and Integrated Marketing.
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