Greg Hetrick Email & Phone Number

Atlanta, Georgia, Us

Boston, Ma, Us

I provide the strategic vision and leadership for all internal technology with specific focus on enterprise data management, data analytics, corporate technologies, and lead to cash systems and processes. In this position I advise and align the executive leadership team on priorities, strategic alignment with company goals and ensure delivery through ownership of the internal project management office. Keys to my Success:- Track and report Bullhorn's technology status, goals and progress against the department and company strategic vision- Provide executive governance to Technology and Business Process redesign efforts- Mentor next-generation leaders to ensure successfully future governance and success for Bullhorn's technology TeamWhat I've Accomplished: - Standardizing the acquisition process across technology teams resulting in the expedited assimilation of 5 acquired companies, allowing all users to work from a single set of systems and ensure acquisition benefits are realized earlier than scheduled for technology savings and business process unification.- Proactively pivot technology roadmap to serve Bullhorn employees in a post-covid remote environment, including remote hardware management, drop-ship hardware delivery, and migration to best-in-class SaaS softwares for Lead-to-Cash processes. - Develop technology leadership team who successfully managed 50% company headcount growth year-over-year

Boston, Ma, Us

I Lead a department of dynamic technical resources who drive change in business and system processes by aligning solutions with best practices, standardizing like activities, and providing data-driven decision making capabilities. We maintain and enhance the internal user ecosystem for CRM, Quote to Cash, Contract Management, ERP, Data Management, and Machine Learning.

New York, Us

I manage the design, solution and support of the business systems ecosystem. Leading a team of high functioning and results driven Business System Analysts, we Support, manage, and innovate our end-to -end sales and financial system and processes for enterprise CRM, Quote to Cash, Contract Management, ERP , Enterprise Reporting, and Business System User Experience. Leveraging top-tier technology, we Champion and drive change that improves sales, automates repeatable processes, and lowers operating costs in a 24/7 365 environment.What I’ve accomplished - Define road-map for re-imagined Customer Sales Experience, innovating the Quote-to-Cash, Contract Management and Product Management Systems and Processes- Establish Team of Solution experts who take abstract concepts for new products, processes and monetization activities and convert it into actionable solutions aligned to the long term Corporate Systems vision.- Establish regular release schedule of configurations, code deployments and system enhancements allowing expedited time to market for requests while mitigating risk to business and system processes.

New York, Us

Leadership role responsible for Customer Relationship Management and Quote to Cash business systems, processes and integrations. Leading a team of Business Analysts, System Testers, Developers and Business Stakeholders, to drive sales through system automation and usability. As the business system owner, manage feature request backlog, establish technology road-map and ensure operational availability of enterprise business systems in a 24/7 environment. What I’ve accomplished:- Create cross-functional enhancement review board of operational stakeholders.- Responsible for identifying and validating business value of feature requests resulting in results driven enhancement queue. - Recruit, hire and train a high functioning team of business and system solution analysts, decreasing time to launch from business request to production deliver by 66%- Standardize production support intake process, escalation procedures, and Service Levels, decreasing support tickets 50% from previous year

New York, Us

What I’ve Accomplished:- Successfully implemented 16 enhancement releases and 6 enterprise projects encompassing end-to-end functionality and over 200 process features in 2016- Management and Delivery of System Consolidation project resulting in $430K Annual Savings- Reduced IT support tickets by 25% in this first 90 days of function ownership- Energized solution team through team and individual goals, career paths, and weekly coaching sessions- Refined Quote to Cash process, removing redundant pricing rate plans and simplifying product offering- Two-time Bravo award winner as top performer for Information technology organization Major Responsibilities:• Manage global support team, providing IT and process support to global business system users • • • Provide end-to-end solutions for all Enterprise Business Systems• Continually evaluate and leverage new technologies, system upgrade features and "Next Release" functionalities for system and business process efficiency• Directly manage a highly functioning team of Business Analysts, Solution Architects, and Developers• Manage Project life cycle for medium and large enterprise projects• Validate, communicate Business Value through project life cycle and post implementation• Establish Business Systems road-map; communicate road-map goals with senior leadership• Manage on-site and off-site support teams for 24/7 global production support

New York, Us

What I Accomplished:• Established PMO lifecycle for large scale projects and enhancements creating visibility and accountability into the delivery technology and business solutions.• Re-Engineered billing system, process and invoice templates, and aligning customer experience in billing process to pre-billing sales cycle.• Implemented new sales process, standardizing market offerings, sales process and reporting for international sales team through implementation of new sales cycle integrating Salesforce and Zuora.• Redesigned business processes to align to long-term strategic and sales goals through streamlining activities and removing redundant process steps between departments increasing sales revenue by 9% from previous yearMajor Responsibilities:• Identify and Prioritize project deliverables based on business needs• Prepare Solution Design with recommended process and system changes to meet evolving sales process• Facilitate Design Solution meetings, validating proposed solution and eliciting additional business requirements based on solution• Define Test Strategy and Manage Quality Assurance testing • Facilitate User Acceptance testing with global sales team• Prepare “End-State” system and user experience documentation• Provide on-site post implementation staff support • Implement enterprise level sales processes

Boston, Ma, Us

What I Accomplished: • Spearheaded national banking client consultations designed to guide and define project scope and capture business requirements. Managed $500MM private student loan consolidation program.• Improved client requirement process through establishment of standardized business requirement documentation, test case definition documentation, and client test artifacts. • Defined operational processes and system requirements to support Private Loan Consolidation new line of business.• Created and managed internal and client test cases for new products and features, ensuring both internal and client acceptance testing completed within deadlineMajor Responsibilities:• Define business requirements and manage fulfillment of those requirements throughout the project life cycle• Perform multiple roles on project teams for large multi-million dollar projects for leading education finance solution provider• Coordinate, execute and validate Quality, User and Client Testing plans within scheduled window• Manage key aspects of corporate projects as a subject matter expert and product owner; highly successful in redesign and implementation of business processes with emphasis on efficiency • Responsible for project initiation including evaluation of project requests and client recommendations, evolving request into business requirements, and scoping project including the determination of resource requirements and project timeline• Develop project plan with milestones and manage project team in meeting milestones and project deliverables• Create and execute Quality Assurance testing plans, User testing plans and Client testing plans for corporate projects• Ensure project delivery meets client expectations of deadline, functionality and quality• Provide end-to-end Client support, including training development and execution• Evaluate current business processes and recommend automation where applicable

Boston, Ma, Us

What I've Accomplished:• Optimized loan process through implementing assembly line based process flow, reducing document review time by up to 60%, from three business day standard to less than 24 hours.• Orchestrated organizational restructure, establishing skill based job hierarchy, created team leaders positions, mentoring programs and career road maps for all existing staff. Operational changes resulted in 95% retention rate during my tenure.• Created company-wide process improvement submission portal. Evaluated over 200 individual process enhancement recommendations received resulting in recommendations and implementation 18 department specific and enterprise wide improvement projects.Major Responsibilities:• Redesigned department structure from single pool of 100+ employees into sub-groups responsible for specific tasks in the loan process• Implemented standard operating procedures, quality standards, performance goals, and quality monitoring that were achieved monthly and incorporated into client contracts• Developed department career track to ensure employee retention and clear promotion path• Manual process redesign to successfully handle 80% annual loan volume increase with existing staffing levels• Coordinated and conducted client on-site visits, process reviews and decision audits• Maintained operation expenditures within budget despite unexpected volume increase

Boston, Ma, Us

Major Responsibilities:• Managed department of 75 employees at high-volume inbound customer service call center• Prepare staff projections and work schedules based on daily and expected annual and seasonal call volume • Design and implement new training syllabi for new hires and on-boarding of new lenders• Created and implemented department policies for credit counseling and loan process inbound calls• Implement quality and performance standards for all employees• Build strong inter-department relationships with loan origination management team to ensure focused and timely customer issue resolution

Newton, Ma, Us

Major Responsibilities:• Validate Pell Grant awards• Implement collections practice for unresolved tuition• Assist in new student orientation

Major Responsibilities:• Mentor new employees• Deliver new hire training• Perform quality review of employee calls • Handle call escalation.

Bachelor Of Arts (B.A.), English, Secondary Education

Certificate, Prpc Business Architect

Certificate, Business Analyst

Certificate, Pega Rules Process Commander

Certificate, Universal Modeling Language

Education record