Greg Hightower Email & Phone Number

Dallas, Texas, United States

Irving, Texas, United States

Brought knowledge, experience and expertise to Jr. Supervisors and the entire team. Oversaw the entire facility during our 2nd shift operation Increased productivity by 20% by re-balancing and cross training the team. Increased shift morale by positive reinforcement techniques and instilling pride in their individual contributions, this also increased retention and reduced absenteeism. Reduced Out of Box audit failures by 10%.

Flower Mound, Texas

▪ Led up to 118 employees in the “HERO” tech department on the overnight 3rd shift.▪ Performed HR functions, onboarding, IT, Engineering, Inventory control, and training support for the entire overnight shift.▪ Improve attendance by 16% by providing constant exposure to the attendance policy and coaching's when necessary.▪ Instrumental in increasing productivity UPH and first pass yield of >88% with daily results reviews in a group setting

Lewisville, Texas

Leader in assisting Broadtech to reach overall profitability levels which made company appealing to outside buyers. Oversees production performance in mobile device protection and completes production reports. Develops strategies to achieve financial goals.  Led teams of 40+ QC Inspectors across three major quality areas; established cross-functional employees to meet and exceed shift goals in each department.  Maintained safe and healthy work environment by following and enforcing standards and procedures.  Launched level II line for Metro’s ZTE product requiring charging port replacement only; analyzed data for single replacements.  Initiated, trained and implemented 6S program for Broadtech and performed monthly audits by line and area; created monthly recognition program to reward exceptional workflow processes achieved by employees.  Collaborated with internal and external customers to ensure completion of CAR’s and SCAR’s and followed up accordingly. Maintained 95% First Pass Acceptance on all First Article Inspections submitted to Asurion customers.  Compiled data, analysis, and trends into PowerPoint presentation; presented to upper management.  Created excel spreadsheets to track attendance and productivity based on time studies for each model; increased efficiency percentages for each employee per shift, per day.

Ft. Worth, Texas

Served in dual positions, then promoted. Specializing in reverse logistics and mobile device repair for customers to include Alltel, Verizon, and T-Mobile. Instrumental in oversight of quality and production. Supervised team of ~500+ employees across all shifts for Verizon customer; met production objectives and goals. Managed reports, statistical analysis, and daily P&L reporting. Interviewed, hired and trained new team members extensively during startup / ramp up. Managed over the counter (OTC) and end of life (ELM) Departments from flash to shipping. Completed OTC cage inventory successfully within shift; achieved above average customer satisfaction level. Assisted in daily calls with Alltel customer; informed customers of work in progress statuses.

• Ran all aspects of the operation for the weekend shift.• Obtained objectives for the weekend, executed those objectives from Friday – Sunday and reported all our results for 1st shift on Monday morning. • Successfully maintained the highest productivity and quality on our shift, across all 3 shifts for 10 consecutive weeks.

• Responsible for the end-to-end customer experience for all of IVEX products and sales channels.• Worked closely with Owners to translate company business initiatives into new web features and functionality.• Oversaw the launch of all new product offerings online.• Proposed to Senior Management products that may be better suited for Individual sale rather than bulk sales.• Participated in business intelligence efforts to gain understanding of the effectiveness of current E-Commerce programs and identify improvements that will optimize the overall buying experience and customer satisfaction.