Greg Hilliard Email & Phone Number

Dallas, Texas, US

• Responsible for the Account Management of our Airline client vertical as it pertains to the needs of their Pilot, Flight Attendant, and Corporate travel requirements.
• Work with client and ITS Global Partners, identify short-term and long-term objectives for theglobal program and outline solutions to achieve objectives
• Provide consulting services to new and existing customers to solve business issues and toinspire new products and services that will drive and increase revenue and market share
• Conduct sales calls to assigned accounts, support sales of new accounts, participate incustomer related conferences trade shows and social activities
• Plan and execute quarterly business reviews and annual, c-level strategic business review
• Develop Service Level Agreements for Service, Financial, Program Performance, Technologyand Communication requirements

Houston, Texas, US

• Managed customer relationships and project delivery in B2B industries, including car rental, distribution, and oil and gas. Monitored and facilitated customers’ adoption of company solution features and functionality.
• Demonstrated value of company solutions and products by implementing success plans to meet change management and KPI goals that drove continued success.
• Identified key opportunities to expand and strengthen the footprint of product offerings within client ecosystem.
• Supported sales cycles and Statement of Work (SoW) ownership, including basic terms covering legal and accounting requirements to mitigate risk and support revenue recognition models.

Southlake, Texas, US

• Maintained overall customer satisfaction and managed day-to-day client services for multiple accounts while upselling overall product footprint and overseeing product implementations. Directed sales cycles, including.
• Exceeded revenue and sales targets each year through account retention and product expansion.
• Established and strengthened C-level and business process owner relationships across clients.

Southlake, Texas, US

• Performed quarterly business review sessions with key client stakeholders to discuss progress, trends, business value, and pending issues. Collaborated with product owners to facilitate, construct, and design potential.
• Served as single point of contact for customer satisfaction and conflict resolution with 100% account retention.
• Partnered with clients to ensure business value for client solutions (revenue realization, efficiency, data integrity).
• Efficiently resolved client issues by briefing account director on potential problems and escalations to senior management.

• Manage 20+ airline accounts (incl. Delta, Air Canada, Alaska, JetBlue) that use our Crew PBS Scheduling, Pairing Optimization, Flight Planning, Navdata, Weight & Balance, Charts, and Aircraft Performance Software
• Product demonstrations, contract and pricing preparation, on-site training support, pre-sales and system acceptance management
• Project Management role to oversee customers through the requirements and acceptance phases of both initial installations as well as major enhancements
• Manage all customer enhancement requests, defects, or system upgrades with Software Development and Quality Assurance
• Steering Committee member that decides the focus and resourcing of our current/future projects
• Responsible for renegotiating expiring contracts

Long Island City, New York, US

• Responsible for monthly CrewMember pairing construction, bid awards, and payroll
• Key user for ClassBid, CrewVoice, CrewTrac, FLiCA Vacation bidding, AOS pairing optimizer, and both Crew Analyst and Crew Pay Analyst extract programs
• Coordinate and test all crew programming enhancements with our IT department and business partners before live distribution
• Work closely with Pilot and Inflight Scheduling Committees on pairing construction and bidding enhancements to improve overall quality of life of our crewmembers
• Produce business case scenarios in our pairing optimization system to analyze costs and potential crew basing assignments
• Manage manpower planning via monthly System Bids for First Officer upgrade candidates as well as Pilot and Inflight base transfers

• Manager of Crew Scheduling and Flight Operations Administration, which together a staff of 30 controlled the bi-monthly payroll, uniform, vacation, monthly line bidding, and day to day operations of 1500 crewmembers in.
• Grievance Liaison on company's behalf for pilot (ALPA) and Inflight (AFA) grievance hearings in hopes to resolve conflicts and prevent arbitration
• Provide research and recommendations in reference to Crew Scheduling, Crew Planning, and Flight Operations work rules during contract negotiations
• Member of the board during AFA mediation and arbitration hearings
• Scheduled and maintained J41, J31, and CRJ IOE for both Pilots and Flight Attendants
• Awarded both Pilot and Flight Attendant upgrade and domicile bids

Bachelor Degree, Business And Administration

Mechanical Engineering