Greg Hilliard Email & Phone Number

Dallas, Texas, Us

Responsible for the Account Management of our Airline client vertical as it pertains to the needs of their Pilot, Flight Attendant, and Corporate travel requirements.• Work with client and ITS Global Partners, identify short-term and long-term objectives for theglobal program and outline solutions to achieve objectives• Provide consulting services to new and existing customers to solve business issues and toinspire new products and services that will drive and increase revenue and market share• Conduct sales calls to assigned accounts, support sales of new accounts, participate incustomer related conferences trade shows and social activities• Plan and execute quarterly business reviews and annual, c-level strategic business review• Develop Service Level Agreements for Service, Financial, Program Performance, Technologyand Communication requirements• Review and analyze client data and present strategic recommendations on an ongoing basis• Preparing quarterly, semi-annual, and annual business reviews to demonstrate ITS’s program value

Houston, Texas, Us

Managed customer relationships and project delivery in B2B industries, including car rental, distribution, and oil and gas. Monitored and facilitated customers’ adoption of company solution features and functionality by ensuring an understanding of clients’ business needs. Built consultative relationship with each client and collaborated with sales and all internal resources, providing solution planning support. Cultivated C-level and business process owner relationships across client base.• Demonstrated value of company solutions and products by implementing success plans to meet change management and KPI goals that drove continued success.• Identified key opportunities to expand and strengthen the footprint of product offerings within client ecosystem.• Supported sales cycles and Statement of Work (SoW) ownership, including basic terms covering legal and accounting requirements to mitigate risk and support revenue recognition models.

Southlake, Texas, Us

Maintained overall customer satisfaction and managed day-to-day client services for multiple accounts while upselling overall product footprint and overseeing product implementations. Directed sales cycles, including presentations, creation of business cases, and contract negotiations. Monitored and facilitated client adoption of solution features and functionality by providing internal teams with an understanding of overall business needs.• Exceeded revenue and sales targets each year through account retention and product expansion.• Established and strengthened C-level and business process owner relationships across clients.

Southlake, Texas, Us

Performed quarterly business review sessions with key client stakeholders to discuss progress, trends, business value, and pending issues. Collaborated with product owners to facilitate, construct, and design potential new processes. Constructed action plans to address client concerns and presented during operational review sessions.• Served as single point of contact for customer satisfaction and conflict resolution with 100% account retention.• Partnered with clients to ensure business value for client solutions (revenue realization, efficiency, data integrity).• Efficiently resolved client issues by briefing account director on potential problems and escalations to senior management.

• Manage 20+ airline accounts (incl. Delta, Air Canada, Alaska, JetBlue) that use our Crew PBS Scheduling, Pairing Optimization, Flight Planning, Navdata, Weight & Balance, Charts, and Aircraft Performance Software• Product demonstrations, contract and pricing preparation, on-site training support, pre-sales and system acceptance management• Project Management role to oversee customers through the requirements and acceptance phases of both initial installations as well as major enhancements• Manage all customer enhancement requests, defects, or system upgrades with Software Development and Quality Assurance• Steering Committee member that decides the focus and resourcing of our current/future projects• Responsible for renegotiating expiring contracts• Proficient with Salesforce and MKS software

Long Island City, New York, Us

• Responsible for monthly CrewMember pairing construction, bid awards, and payroll• Key user for ClassBid, CrewVoice, CrewTrac, FLiCA Vacation bidding, AOS pairing optimizer, and both Crew Analyst and Crew Pay Analyst extract programs• Coordinate and test all crew programming enhancements with our IT department and business partners before live distribution • Work closely with Pilot and Inflight Scheduling Committees on pairing construction and bidding enhancements to improve overall quality of life of our crewmembers• Produce business case scenarios in our pairing optimization system to analyze costs and potential crew basing assignments• Manage manpower planning via monthly System Bids for First Officer upgrade candidates as well as Pilot and Inflight base transfers• Support post-bid inquiries from CrewMembers on awarded schedules and work to develop more positive bid strategies• Teach monthly courses to CrewMembers on crew bidding, pairing construction, and various other topics in Crew Planning to help educate on the crew software programs and provide a better understanding of the decision making • Maintain and approve crew hotel itineraries and monthly billings• Statistical Analysis on crewmember efficiency and costs

• Manager of Crew Scheduling and Flight Operations Administration, which together a staff of 30 controlled the bi-monthly payroll, uniform, vacation, monthly line bidding, and day to day operations of 1500 crewmembers in 2 crew bases and 9 satellite bases• Grievance Liaison on company's behalf for pilot (ALPA) and Inflight (AFA) grievance hearings in hopes to resolve conflicts and prevent arbitration• Provide research and recommendations in reference to Crew Scheduling, Crew Planning, and Flight Operations work rules during contract negotiations• Member of the board during AFA mediation and arbitration hearings • Scheduled and maintained J41, J31, and CRJ IOE for both Pilots and Flight Attendants• Awarded both Pilot and Flight Attendant upgrade and domicile bids

Bachelor Degree, Business And Administration

Mechanical Engineering