Ensured reliability, functionality and security of systems and guided network operations by managing IT projects, LAN, and end-user support within Enterprise. Exceled in user management, procurement, configurations, installations and migrations, completing all tasks with great attention to detail and strong technical acumen. Administered Windows Active Directory and Microsoft365 environment for over 300 accounts. Provided service support for all hardware, software and operating system issues through ticketing system, servicing 150 plus users on and offsite. Procured, setup, configured and managed all mobile, smartphones, and tablets.

• Configure and manage, Microsoft Windows Server 2000/2003 network with Microsoft Exchange 2003 Server. Research and install all critical system updates. • Setup, maintain, and disable, all network and email accounts within Active Directory.• Helpdesk / Desktop support for all 125 division employees.• Responsible for all software, hardware installation and support.• Implement, document, and support, wireless network with WPA security.• Developed, documented, and implemented, disaster recovery plan (Veritas Backup Exec.).• Responsible for LAN security, implementation, and maintenance.• Setup, implement, and support Ricoh copiers, Kodak Professional scanners, and Windows Server 2000 document server for image storage.• Responsible for the procurement of computers, hardware, software, and office equipment. • Setup and manage PBX user accounts (Mitel phone system).• Work with consultants and vendors in supporting Mitel PBX system, WAN links, and Pots’ lines. • Assisted Division President in office expansion then later in an office move. Coordinated office move, managed movers, and responsible for meeting operational deadlines.• Developed and maintain daily productivity reporting for the Division President and office.

• Installed and configured Windows Server 2003 SBS with Active Directory, DNS, and DHCP services.• Setup and configure firewalls (Watch Guard) and SOHO routers. Configured port forwarding and implemented access security.• Implemented wireless network and setup wireless security.• Installed and configured (Meridian Systems Prolog Server) on Windows Server 2003.• Procured, installed, and setup SSL certificates on Internet Information Server 6.• Configured, maintained, and upgraded hardware and software on Windows Server 2000/2003 and Windows 98/2000/XP workstations.• Documentation/reports of operations and schematics of client networks.• Wrote training documentation and trained personnel on the use of a Prolog Web database. • Wrote and implemented disaster recovery plans as well as trained office personnel to use.• Web/Internet consulting. Design and develop web site. HTML programming and Logo design.

• Manage Windows Server 2000 / Novell NetWare 4.11 LAN, including: Domain Controllers, File Servers, ISA, and FTP.• Responsible for daily operations and functionality of corporate network system.• Helpdesk / Desktop support, configuration, hardware, and software installation of all corporate and field workstations and laptops.• Responsible for disaster recovery procedures.• Responsible for software and hardware procurement, research and evaluation. • Document new and existing network procedures as well as create network diagrams in Microsoft Visio.

• Provided tier one phone support on Microsoft Windows 2000 Professional in a high volume, 24x7 support call center.• Trained and mentored team members in software and hardware troubleshooting with end user’s personal computers.

• Configured and managed Windows NT 4.0 Domain with Microsoft Exchange 5.5 Server.• Responsible for configuration and installation of all workstation hardware and software.• Created and implemented images for classroom computers• Responsible for daily LAN and network operations and maintenance.• Managed system network disaster recovery (Windows NT 4.0 backup).• Managed and maintained the business communications system (Harris PBX).

Custom built computer cables. Stripped, prep'd, terminated, and tested, various type of computer cables from SCSI to Ethernet cabling.