Greg Hock Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Turn human performance into measurable results. Deliver training solutions that impact the organization and customers. Support and enhance organization culture and strategic initiatives to create bottom line results. Design, deliver and assess training interventions for sales, service, leadership, presentations, and other soft skills. Create ROI for clients and customers. Deliver measurable results through soft skills. Located in Kuala Lumpur, Malaysia and then Chicago following relocation

Kuala Lumpur, Malaysia

Director of Trainer Quality, Asia-Pacific, Malaysia and Thailand, (2013-2016)Led initiatives in developing human resource solutions in sales, leadership, communications, customer service, team building, presentations, and process improvement. Responsibilities included quality control and trainer development for Dale Carnegie Global, focused on Asia; designed customized training solutions ; guided Dale Carnegie franchisees, managers, sales people, and trainers. Global reach included 90+ countries, with 24 Franchisees in 15 countries in Asia. Lived in Asia for 3 years. Required strong verbal and written communication skills.• Initiated strategies to franchisees on how to improve their bottom line. Developed a process to generate consulting revenue to increase value of the training and profit level. Demonstrated how to double or triple the sale and still exceed expectations. Trained and coached franchisees, trainers, salespeople and operations staff on the process, both online and in person.• Led global launch of new trainer quality development process. Chairman of master trainer re-certification initiative. Designed and delivered Train the Master Trainer process. Personally delivered certification events in 8 countries.

Greater St. Louis Area

Launched new competency based development system. Applied ADDIE process to design, develop, and launch new programs. Revised programs for global delivery. Collaborated with internal and external subject matter experts. Conducted webinars for online training of franchisees, training managers, trainers and salespeople on designing and delivering training to clients. On boarding of managers, salespeople, and franchisees. Sales support for Global Sales Team and Online Sales Team for customized training using competency system.• Managed Product Services team and outside contractors responsible for graphic design for standard, customized, and translated program materials that created over 4000 customized products in three years. Responsible for generating revenue to turn the department from a cost center to a profit center. Managed $100K+ budget. • Designed 164 modules in a Competency Based development model. Led a new Competency Based development system for new products in a global market. Created 164 unique two- hour training modules easily mixed and matched for customization of training solutions for external clients. Designed modules and managed external designers. Stayed under budget all three years. Created a systematic approach for meeting needs of a very broad range of demanding clients. Conducted in-person and online training for network for three years on how to use the process to increase sales. • Served as ISO Quality Manager. Led this matrix group for Trainer and Product Development. Planned and conducted quarterly Executive and Operational ISO team meetings. Managed internal audits. Created and monitored Opportunity for Improvement system. Led the team for yearly external audits. Passed all external audits with zero significant variances. • Managed language translation process and budget with internal and external partners, approving reimbursements, recruiting network and outsource translators, ensuring that expenses stayed under budget by 25%.

Greater St. Louis Area

Partnered with franchisees in new countries and new markets to market, sell and deliver training programs. Travelled globally to create training start-ups. Sales support for franchisees, Global Sales Team and Online Sales department. Responsible for revisions of core training programs. • Launched Franchise Start Ups in Asia, Europe, Latin America, and US. Delivered new programs and train the trainer in new markets. Conducted on-boarding of new franchisees, trainers and salespeople. Improved retention of new franchisees.• Initiated a training directive to improve the bottom line for an international chemical manufacturing plant in bankruptcy. Engaged in the sales process as SME and helped land the sale. Conducted pilot programs in leadership, sales and presentations. Launched global delivery as the point of contact for customization consistency and quality for all countries. Monitored trainer delivery and coached trainers for results. • Achieved a company-wide training rollout for a telecom company in Saudi Arabia for leadership training for 500+ leaders ranging from front-line supervisors to senior executives. Consulted with the client’s key leaders and offered a range of programs based on that assessment. While there also delivered programs to all the senior executives, including the CEO and COO. Participants and stakeholders ranked the entire project a significant success.

Greater St. Louis Area

Created and launched new training programs, and revised existing programs for global delivery. Delivered train the trainer programs. Conducted onboarding of new franchisees, trainers and salespeople. Responsible for revisions of core training programs. Sales support for franchisees and Global Sales Team and Online Sales department.• Developed innovative training called the People Side of Process Improvement to get new business with companies working with Lean Manufacturing, Six Sigma, and process improvement. Worked with internal and external SMEs. Delivered six pilot programs from a billion-dollar aerospace manufacturer to a small manufacturing plant. Delivered same content, but customized the focus to meet each company’s unique needs. Continued to do business with these companies for 6+ years.• Led global initiative for US Military global launch of customer service training. Managed product design and development of the program. Planned and coordinated trainer deployment. Monitored logistics and results of the project in over 70 locations around the world.

Greater St. Louis Area

Responsible for global sales curriculum. Used ADDIE adult learning process to design, develop and deliver sales programs for an international launch. Provided support for internal and external clients including in-person and on-line training. Conducted train the trainer. Monitored trainer quality. Sales Support for new Online Learning department in developing customized solutions to meet external client needs. Presented solutions to external clients. Converted instructor-led programs to e-learning formats for distance learning. Created blended solution including elements of on-line and in-person delivery.

Greater St. Louis Area

Albany, Ny

Albany, Ny

Albany, Ny