Greg Holmberg Email & Phone Number

Saint Paul, Mn, Us

Plantation, Florida, Us

Fortify client relationships and expand business across assigned account portfolio driving revenue growth by delivering contact center BPO solutions and service offerings in multiple countries. Ensure execution through strong partnerships with operations and multiple internal shared services support functions.

Ramsey, Minnesota, Us

Serving clients with years of omni-channel customer service experience spanning multiple industries from the perspective of one that has both purchased and managed BPO services for a Fortune 60 company, and also as the BPO provider serving the Healthcare, Technology, Retail and Media sectors. As Chief Improver I led varying focused initiatives based on specific client engagement and need ranging from developing and executing partner outsourcing and contact management strategy, contact center operational and technical assessments, contracting and negotiations, vendor management and provider transitions. Engagements included large global clients within the Healthcare/Medical Device industry; and Health, Wellness and Nutritional retail sectors.

Irvine, Ca, Us

Thought and strategy leader specializing in business relationship building, contact center and BPO solutions, and customer experience journey optimization in an omni-channel environment. Charged with caring for multiple portfolios and client relationships in the Technology, Healthcare & Media sectors with direct responsibility for more than $54M in annual revenues. Ensure service delivery through strong relationships across operations and multiple internal support functions. Focused on growth of vertical by delivering insanely great client customer experiences.

Richfield, Minnesota, Us

Strategic global sourcing and performance management of outsourced contact center network, including leading vendor management and workforce management functions and teams.Developed, deployed, and managed customer experience model and operational footprint supporting stores, Customer Care, and multiple online properties. Directly managed Customer Care capabilities and operations teams including sourcing, vendor, and workforce management with responsibility for up to 12,000 contact center and home based partner agents in multiple countries servicing 100 million contacts annually. Experienced in domestic, near-shore, offshore, work-at-home operations and vendor management strategy.

Forest Lake, Mn, Us

Employer Description:Waldoch is the industry leading automotive aftermarket vehicle conversion and luxury customization company since 1974.Drove new strategy in inventory procurement, vendor management, advanced product procurement systems & processes reducing materials handling/purchasing costs and increasing margins. Responsible for market analysis, source selection, vendor negotiation, product distribution. Implemented inventory control measures to reduce shrink, increase turns. Held leadership role with senior management on company operating strategy/direction.

Minneapolis, Mn, Us

Employer DescriptionRecognized leader in franchise-owned and operated small businesses in the resale industry. Franchisor of over 1,000 retail stores in North America at the time with their award-winning family of brands: Play It Again Sports, Music Go Round, Once Upon A Child, and Plato's Closet. Formerly known as Grow Biz International.Served in multiple capacities in the franchising of musical instrument retail stores (Music Go Round). Joined as a start up business in 1993 with the opening of the first Music Go Round store. Grew to be nations largest musical instrument retailer (locations) by 2001.Led corporate retail operations for 11 Music Go Round stores across Minneapolis/Chicago, driving growth strategies and operational excellence supporting the brand’s expansion to over 80 locations nationwide. Spearheaded franchise development and served as the subject matter expert for franchisees, contributing to Music Go Round's rise as the nation’s largest musical instrument retailer by location count. Managed national vendor relationships and buying programs, negotiating competitive product pricing for franchise-wide consistency and profitability, establishing strong partnerships with product suppliers.