• P&L responsibility for the Project Management consultancy arm of the firm, including hands-on management of complex technology projects.• Created project plans, coached/mentored project managers, monitored project performance to ensure timelines and budget requirements were met.

Senior Infrastructure Project Manager in a customer-facing role working with architects and engineers to design and implement total solutions for infrastructure upgrades; including cabling, fiber, wireless, virtualization, VOIP, security, compliance and disaster recovery.Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services to Fortune 500 corporations, global outsourcers and the public sector throughout the U.S., Canada and Europe. A recognized leader in the service desk and managed desktop services markets, Pomeroy’s ITIL certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to plan, design, deploy, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at www.pomeroy.com.

• Senior Project Manager for a high-visibility at-risk corporate ITSM Optimization Program consisting of four projects aimed at revamping IT Service Management processes for ITIL 3.0 conformance, deploying ADDM in all global datacenters, building a comprehensive Service Request Management System and implementing Remedy ITSM 8 to support these processes.• Successfully restored client confidence by building new customer relationships for the express purpose of surpassing expectations and advancing project status. Drove a highly complex project to optimize and transform multiple IT server order and fulfillment processes into a single, consistent global process by embracing “voice-of-customer” data and translating it into process requirements.• Partnered with customers, vendors, four globally dispersed datacenters and cross-functional internal stakeholders in this Fortune 100 Company operating in 190 countries to understand their goals and challenges while identifying and mitigating root cause impediments and reengineering processes based on ITIL 3.0 standards.

• Spearheaded a highly visible project to implement an integrated EHR and CPOE solution to enable knowledge-based documentation and workflow for clinicians, coordinate care across disciplines, support critical decision-making, automate clinical processes and improve outcomes.• Championed effort to establish a PMO office to provide leadership and oversight of the organization’s project management portfolio; created standardized project management policies, metrics, tools, processes and methodologies; communicated process for scheduling project priorities and provided guidance on the practice of project management with a mission to foster operational excellence across the organization.• Managed a politically charged construction project to add a new wing to existing buildings and construct a new state-of-the-art veterans’ healthcare facility in Knoxville. Successfully lobbied US Department of Veterans Affairs for federal grants to fund 65% of the cost; partnered with TN State Department of Real Property to design buildings and oversee general contractors on three simultaneous construction projects.• Managed infrastructure project to architect, design and implement statewide dual-channel secure IT healthcare infrastructure at TN State Veterans Homes; established necessary IT support structure to implement robust support services and business practices in order to optimize how IT engages with all disciplines.• Managed project to evaluate, select and implement clinical and financial software to maximize development, delivery, and technical support of a multimillion-dollar, technology-based business solution meet the unique needs of the organization. • Managed a medication administration project to advance safety and accuracy in the medication process by implementing fully integrated pharmacy, eMAR, e-prescribing and bedside administration technology,